Job Description

Sreenethra eye care is looking for a friendly, responsible and patient-oriented Patient Counsellor to guide patients regarding their treatment options, surgical procedures and hospital services. The candidate should possess excellent communication skills, counselling abilities and a professional approach to patient care.

Key Responsibilities

- Counsel patients regarding treatment options and available hospital services.
- Explain ophthalmic procedures, surgeries and treatment plans as advised by doctors.
- Provide information about cataract surgery, LASIK, SMILE, TransPRK and other eye care procedures.
- Explain surgery packages, estimated costs and payment procedures.
- Coordinate with doctors, optometrists, nursing staff and other departments.
- Follow up with patients regarding recommended investigations, surgeries and appointments.
- Assist patients in understanding insurance, cashless and reimbursement procedures.
- Address patient queries and provide appropriate guidance.
- Maintain patient counselling records and follow-up reports.
- Coordinate surgical appointments and pre-operative requirements.
- Support patient satisfaction initiatives and service quality improvement.
- Handle patient concerns professionally and escalate clinical queries to doctors.
- Maintain confidentiality of patient information.

Educational Qualifications





- Bachelor's Degree in any discipline.
- Degree or Diploma in Psychology, Social Work, Hospital Administration or Healthcare Management is an added advantage.

Experience Requirements

- Minimum 1–3 years of experience in patient counselling, hospital front office or healthcare customer relations preferred.
- Experience in an eye hospital or multi-specialty hospital will be an advantage.
- Freshers with excellent communication and interpersonal skills may also apply.

Required Skills

- Excellent communication skills in Malayalam and English.
- Knowledge of patient counselling and customer relationship management.
- Good interpersonal and convincing skills.
- Ability to explain medical information in straightforward language.
- Patient-friendly attitude and professional conduct.
- Basic computer knowledge and MS Office skills.
- Ability to handle patients and their attendants with patience and empathy.

Candidate Preference

Candidates currently residing in Ernakulam or nearby areas will be given preference.

How to Apply: Interested candidates may submit their updated CV through [email protected]

Join Sreenethra eye care and be a part of our growing healthcare team!

Pay: ₹11,000.00 - ₹22,000.00 per month

Work Location: In person

📌 PATIENT COUNSELLOR (Kochi)
🏢 Sreenethra Eye Care
📍 Kochi