Type:

Full-time

Job ID:

jr-227924

Locations:

India

Let’s be in touch!

Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in Current York, we have a team of 1000+ experts working across 65+ countries.

About this job:

You will be a Service Cloud platform specialist who takes over consumer product support for a global technology company, moving cases, knowledge, and support channels from a legacy system to Salesforce. You will work inside the client's engineering team with their Pune and US colleagues, and alongside a wider program that brings AI agents into the CRM.

Location:Pune

How you'll make an impact:

- Design and build Service Cloud features: case management, Omni-Channel routing, Service Console, Knowledge, Entitlements and Milestones, Email-to-Case and Web-to-Case, and messaging or chat channels;
- Write Apex, Lightning Web Components, and Flows, with test classes that meet the client's coverage and quality standards;
- Build and maintain integrations with REST and SOAP APIs, platform events, and middleware;




- Support data migration from the legacy support system: mapping, loads, validation, and cutover;
- Work in a source-driven release process (Git, SFDX, CI/CD) and with QA on every release;
- Join design reviews and estimate work with the client's tech leads.

What makes you a great fit:

- 5+ years of hands-on Salesforce development: Apex, LWC, Flows, and SOQL;
- 3+ years on Service Cloud, including case management and Omni-Channel;
- Integration experience: REST APIs, named credentials, and external services;
- Source control and CI/CD on Salesforce (Git, SFDX; AutoRabit, Copado, or Gearset);
- Salesforce Platform Developer I certification;
- Clear written and spoken English and comfort working with US teams.

If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community — Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?

Job ID:227924

📌 4 SF Developer Senior (India)
🏢 Customertimes
📍 India