ASHPA GLOBAL SERVICES PVT. LTD.
URGENT HIRING – NAGPUR

Job Description – Team Leader (Debt Collection)

Position: Team Leader – Debt Collection
Department: Collections
Employment Type: Full-time
Vacancies: 5
Experience: 1–3 Years in Collections
Job Location: Nagpur
Office Location: Flat No. 3, 3rd Floor, Sawant Plaza, Balaji Nagar, Pune-Satara Road, Balaji Nagar, Pune – 411043

Job Summary

We are looking for an experienced and result-oriented Team Leader to manage and supervise field and telecalling collection teams. The candidate will be responsible for achieving collection targets, monitoring team performance, developing recovery strategies and ensuring smooth day-to-day operations.

Key Responsibilities

- Manage and supervise field executives and telecalling team members.
- Allocate daily tasks and collection targets to team members.
- Monitor individual and overall team performance.
- Guide and motivate team members to achieve collection targets.
- Develop effective debt recovery and collection strategies.
- Handle escalated customer complaints and complex cases.
- Negotiate repayment plans with customers when required.
- Analyse account details and identify high-priority collection cases.




- Conduct regular performance reviews and provide feedback.
- Maintain daily, weekly, and monthly collection reports.
- Ensure compliance with company policies and applicable collection regulations.
- Report team performance and progress to senior management.

Requirements

- Graduate in any discipline.
- 1–3 years of experience in the collections department.
- Good communication and leadership skills.
- Strong team management and coordination abilities.
- Knowledge of debt collection and recovery processes.
- Target-oriented and problem-solving approach.
- Ability to handle customer escalations.
- DRA-certified candidates will be preferred.

Salary & Benefits

- Salary: ₹15,000–₹25,000 per month.
- Additional performance-based incentives.
- Experienced candidates may be considered for a higher package based on their skills and previous salary.

Benefits

- Growth and career development opportunities.
- Performance-based incentives.
- Professional working environment.
- Chance to lead and manage a team.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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