About the Role:

We are seeking a Kannada-speaking Customer Support Executive to join our team in Delhi. In this role, you will be the main point of contact for our driver-partners and riders based in Bangalore. You will remotely handle their app onboarding, solve daily payment or trip issues, and help resolve ride conflicts smoothly over the phone.Key Responsibilities:

- Driver Onboarding: Remotely guide new auto and cab drivers through app registration, KYC, and document verification.
- Grievance Redressal: Handle inbound and outbound calls from drivers regarding daily earnings, incentive structures, and account issues.
- Conflict Resolution: Act as a polite, neutral mediator to handle active ride disputes between riders and drivers over fares, routes, or behavior.
- Data Logging: Keep simple, accurate records of driver complaints and status updates in our CRM software.

Requirements:

- Language:



Native or skilled fluency in Spoken Kannada is mandatory. Working knowledge of English or Hindi is required to use our internal software and coordinate with the local team.
- Location: Must be currently residing in Delhi or willing to immediately relocate to Delhi for a regular, office-based role.
- Education: 12th Pass / PUC / Any Graduate.
- Skills: Excellent listening skills, patience, and the ability to stay calm when handling driver disputes on-call.

Perks & Benefits:

- Stable day shifts (No night shifts)
- Attractive performance incentives based on driver onboarding metrics
- Great learning experience in a fast-paced mobility startup

Pay: ₹10,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Support Executive - Kannada (Voice) (Delhi)
🏢 SoftOneTech Solutions
📍 Delhi