- Manage and supervise a team of calling associates to ensure smooth daily operations.
- Monitor team performance, calling targets, productivity, and overall efficiency.
- Guide, motivate, and support team members to achieve assigned targets.
- Monitor call quality and ensure professional communication with students and parents.
- Train new and existing team members to improve their calling and communication skills.
- Maintain daily performance reports using Excel/Google Sheets and share regular updates.
- Handle team challenges, resolve operational issues, and ensure timely follow-ups.
Key Requirement: Prior team handling/supervisory experience, strong Hindi and English communication skills, leadership abilities, and basic knowledge of Excel/Google Sheets.
Pay:
₹400,000.00 - ₹450,000.00 per year
Benefits:
- Commuter assistance
- Versatile schedule
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- 1. How many years of experience do you have in managing or supervising a team of calling associates, and what was the team size?
- 2. Have you handled calling targets, monitored team performance, and maintained daily performance reports using Excel/Google Sheets?
- 3. How would you rate your proficiency in Google Sheets/Spreadsheets on a scale of 1 to 5? (1 – Beginner, 5 – Expert)