Guest Service Associate

Education: Bachelor’s Degree or Diploma in Hospitality
Work Schedule: Rotational shifts, including weekends and public holidays
Working Hours: 9 hours/day with 1 weekday off per week

Key Responsibilities

- Deliver excellent customer service and guest experiences
- Coordinate and support events and operations
- Assist with VIP and high-profile guest services
- Escort and coordinate guests during events
- Handle customer interactions and operational requirements
- Support game operations and event activities
- Promote services and assist with sales
- Resolve customer concerns professionally

Requirements

- Basic knowledge of MS Office (Word, Excel, PowerPoint)
- Valuable communication and interpersonal skills
- Problem-solving ability and composure under pressure




- Team-oriented approach
- Professional grooming and presentation

Benefits

- Additional pay/compensatory off for eligible public holidays
- Paid leave after probation
- Medical insurance
- Earned wage access
- Learning & development opportunities
- Recognition and rewards
- Incentives and other benefits
- Child education support

Note: The role involves rotational shifts, including late-night shifts, weekends, and public holidays.

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Guest Service Associate (Andheri West)
🏢 SHOTT AMUSEMENT
📍 Andheri West