Job Description – Front Office / Guest Relationship Executive (GRE)

Company: Yash Dental Group of Clinics
Location: Yash Dental Clinic, Adyar / Velachery
Employment Type: Full time
Department: Front Office & Guest Relations

About the Role

Yash Dental Group of Clinics, a reputed dental healthcare provider with six locations across Chennai, is looking for a professional, well-groomed, and experienced Front Office / Guest Relationship Executive (GRE) to join our premium clinic at Adyar (Headquarters).

The ideal candidate should have prior experience in the hospitality, hotel, or hospital industry, particularly in Guest Relations or Front Office operations. Candidates with excellent communication skills, a pleasant personality, and a strong customer-service orientation are encouraged to apply.

As the first point of contact for our patients, the GRE will be responsible for creating a welcoming, professional, and premium patient experience while ensuring smooth front office operations.

Key Responsibilities

- Welcome and greet patients and visitors warmly and professionally upon arrival.
- Manage patient appointments, scheduling, confirmations, and follow-ups efficiently.
- Handle incoming calls, patient enquiries, and requests with courtesy and professionalism.
- Provide accurate information about clinic services, dental procedures, treatment processes, and pricing.
- Manage patient registration and maintain accurate patient records.
- Coordinate with doctors, dental assistants, and other clinic staff to ensure smooth patient flow.
- Ensure timely patient assistance and deliver an exceptional guest experience.
- Handle billing, payment collection, receipt generation, and payment-related enquiries.
- Maintain the cleanliness, presentation, and professional appearance of the reception area.
- Assist with administrative activities, documentation, data entry, filing, and other front office responsibilities.




- Maintain patient confidentiality and strictly adhere to clinic policies and data protection procedures.
- Handle patient feedback and concerns professionally and escalate issues to the appropriate department whenever necessary.

Candidate Requirements

- Prior experience as a Guest Relationship Executive (GRE), Front Office Executive, Receptionist, or Guest Relations Associate.
- Experience in premium hotels, hospitality, hospitals, or customer-facing service industries is highly preferred.
- Excellent verbal communication and interpersonal skills.
- Pleasant personality, professional grooming, and a positive attitude.
- Strong customer-service skills with a patient-first approach.
- Good organizational, coordination, and multitasking abilities.
- Basic computer knowledge, including MS Office and appointment management software.
- Ability to handle patients and visitors professionally in a fast-paced environment.
- Strong attention to detail and administrative accuracy.
- Willingness to work flexible shifts, including occasional weekends, as per clinic requirements.

Preferred Qualifications

- A degree or diploma in Hospitality Management, Hotel Management, Healthcare Administration, or a related discipline.
- Previous experience handling premium guests, VIP clients, or hospital patients will be an added advantage.

What We Are Looking For

We are looking for a confident, courteous, well-presented, and service-oriented professional who can represent the standards of Yash Dental Group of Clinics and ensure that every patient receives a warm, comfortable, and memorable experience.

Contact Information

For Applications & Enquiries:

Vijay Prakash
Manager – HR
Yash Dental Group of Clinics
Phone / WhatsApp: +91-XXXXXXXXXX

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Food provided
- Health insurance
- Provident Fund

Experience:

- Front Office Receptionist: 2 years (Preferred)

Work Location: In person

📌 Front Office / Guest Relationship Executive (GRE) (Adyar)
🏢 Yash Dental - Adyar
📍 Adyar