Role Description

This is a full-time, on-site role for a Technical Service Desk professional located at DLF IT Park, Near Porur, Chennai. The role involves providing technical support, troubleshooting issues, managing help desk operations, and assisting clients with IT-related challenges. The candidate will work closely with internal teams and customers to diagnose and resolve technical problems efficiently.

Key Responsibilities

Provide L1/L2 technical support for end users

Troubleshoot hardware, software, and network-related issues

Manage incidents and service requests through ITSM tools

Handle inbound and outbound customer support calls

Perform user account management and access-related tasks

Collaborate with internal teams for issue resolution and escalation

Ensure adherence to ITIL processes and SLA timelines

Required Skills

Solid technical support and troubleshooting skills

Strong knowledge of Windows and macOS environments

Strong experience in Active Directory (AD)





Strong knowledge of Microsoft 365 / Office 365 (M365 / O365)

Strong networking knowledge (TCP/IP, DNS, VPN)

Strong understanding of ITIL processes (Incident, Change, Problem Management)

Experience handling inbound and outbound technical support calls

Excellent verbal and written English communication skills

Qualifications

Any Degree

4–7 years of experience in Technical Service Desk / IT Support

Experience supporting US customers is preferred

Additional / Preferred Skills

ITIL Certification

Basic System Administration experience

Experience in MSP or global support environment

Work Details

Location: DLF IT Park, Near Porur, Chennai

Work Mode: On-site

Work Schedule: 5 days a week

Shift: 24/7 rotational shifts

Application Requirement

Immediate joiners preferred

Pay: ₹600,000.00 - ₹750,000.00 per year

Work Location: In person

📌 Technical Service Desk / IT Support (Chennai)
🏢 Sarbajira Software
📍 Chennai