Job Description: Inbound & Outbound Process – Teleperformance

Company: Teleperformance
Job Title: Customer Support Executive / Process Associate
Job Location: Malad, Mumbai
Process: Inbound & Outbound Calling
CTC: ₹3 LPA – ₹4.5 LPA
Shift: Rotational Shifts
Working Days: 6 Days Working
Shift Duration: 9 Hours

Job Summary

We are hiring enthusiastic and customer-focused candidates for the Inbound and Outbound Calling Process at Teleperformance, Malad, Mumbai. Candidates should have positive communication skills, a positive attitude, and the ability to handle customer queries professionally.

Key Responsibilities

- Handle inbound customer calls and resolve queries efficiently.
- Make outbound calls for customer follow-ups, feedback, and process-related requirements.
- Provide accurate information about products and services.
- Maintain professional communication and ensure customer satisfaction.
- Identify customer concerns and provide appropriate solutions.
- Escalate complex issues to the concerned team when required.
- Maintain call quality,



productivity, and process standards.
- Follow company policies and standard operating procedures.

Job Requirements

- Good verbal communication and interpersonal skills.
- Basic computer knowledge and typing skills.
- Customer-oriented approach with good problem-solving abilities.
- Comfortable working in rotational shifts.
- Willingness to work 6 days a week with a 9-hour shift.
- Freshers and experienced candidates may apply, subject to process requirements.

Salary & Benefits

- CTC: ₹3 LPA – ₹4.5 LPA, depending on experience and interview performance.
- Training and career growth opportunities.
- Skilled work environment.

Interested candidates can apply now!

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Life insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Inbound & Outbound Process (Mumbai)
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📍 Mumbai