1. Job Purpose

To manage and coordinate domestic and international travel arrangements for guests, ensuring seamless travel experiences through efficient planning, reliable service providers, and personalised assistance.

2. Key Roles & Responsibilities

1. Travel Arrangements

- Coordinate domestic and international flight, train, and bus bookings.

- Arrange airport transfers, local transportation, sightseeing tours and travel packages.

- Assist guests with hotel reservations and restaurant bookings.

- Coordinate event tickets, cultural activities and special experiences.

2. Network Management

- Develop and maintain strong relationships with tourism departments, hotels, restaurants, travel agencies, tour operators and event management companies.

- Build a reliable network of transportation and tourism service providers.

- Negotiate competitive rates and ensure quality service delivery.

3. Guest Relations & Customer Service

- Understand guest travel preferences and provide customised travel solutions.

- Handle guest enquiries, special requests, complaints and travel-related issues.

- Provide information on tourist destinations, local attractions, travel trends and activities.

- Ensure guest satisfaction through prompt and skilled service.

4. Sales & Revenue Generation

- Promote travel packages, sightseeing tours and other travel-related services.

- Identify opportunities to generate additional revenue.

- Upsell travel experiences and customised holiday packages.

5. Documentation & Administration

- Maintain accurate booking records,



travel itineraries and guest preferences.

- Coordinate international travel requirements and visa-related information.

- Prepare daily activity reports, booking reports and revenue reports.

- Ensure timely billing and payment coordination.

6. Coordination & Compliance

- Coordinate with Front Office, Reservations and other hotel departments.

- Ensure all travel arrangements comply with applicable travel regulations and safety standards.

7. Educational Qualification

- Bachelor's or Master's degree in Hospitality Management, Tourism Management or Travel & Tourism.

8. Experience

- 3 to 5 years of experience in the hospitality, travel or tourism industry.

- Experience in travel desk operations, guest handling and travel coordination will be preferred.

9. Key Skills & Competencies

- Excellent communication and interpersonal skills.

- Strong sales, negotiation and customer service skills.

- Good knowledge of domestic and international travel requirements.

- Knowledge of popular tourist destinations, travel trends and activities.

- Strong networking and vendor management abilities.

- Excellent organisational and planning skills.

- Digital proficiency and knowledge of travel booking platforms.

- Ability to handle multiple assignments and work under pressure.

- Timely submission of travel desk reports.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Cell phone reimbursement
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Work Location: In person

📌 Travel Desk Executive (Bhubaneswar)
🏢 IRA By Orchid Hotels
📍 Bhubaneswar