We are looking for a confident and enthusiastic Telecalling Executive to handle student inquiries, communicate with prospective learners, explain our technology courses, and support the admissions process. The candidate will also assist with lead generation, follow-ups, and maintaining positive relationships with potential students and clients.
Key Responsibilities
- Make outbound calls to prospective students and interested leads.
- Handle incoming inquiries regarding courses, admissions, and training programmes.
- Explain course details, fees, schedules, and learning opportunities.
- Guide students through the enrollment process.
- Maintain accurate records of calls, leads, and follow-ups in CRM or Excel.
- Schedule counseling sessions and coordinate with the admissions team.
- Follow up with interested candidates and achieve enrollment targets.
- Maintain professional communication and provide excellent customer service.
Required Skills
- Good communication skills in Hindi and English.
- Strong interpersonal and convincing skills.
- Basic knowledge of MS Excel and CRM tools.
- Valuable listening and problem-solving abilities.
- Ability to handle customer queries professionally.
Qualifications
- Minimum 12th pass; graduates preferred.
- Freshers and experienced candidates can apply.
- Previous telecalling, counseling, or sales experience is an advantage.