- Handle customer inquiries through phone calls, WhatsApp, email, and social media platforms
- Provide product information, usage guidance, and order support to customers and dealers
- Resolve customer complaints and ensure timely follow-up
- Maintain customer records and interaction details
- Coordinate with sales and dispatch teams for smooth order processing
- Support lead generation and customer engagement activities
- Build and maintain solid relationships with farmers, distributors, and business clients
- Collect customer feedback and report market insights to management
Requirements
- Any degree or diploma preferred
- Good communication skills in Tamil and basic English
- Knowledge of MS Office and basic computer operations
- Experience in customer support/sales will be an added advantage
- Positive attitude and problem-solving skills
- Interest in agriculture/agri-input industry preferred