Customer Relationship Manager (CRM)

Company: BANARAS SAREE CENTRE LLP
Location: Tilak Nagar, Indore
Job Type: Full-Time
Salary: Starting from ₹13,000 per month (Salary will be higher based on experience and skills)
Working Hours: 11:00 AM to 9:00 PM
Education: Graduate in any discipline (Graduation is mandatory)

About the Role

BANARAS SAREE CENTRE LLP is looking for a friendly, confident, and customer-focused CRM to join our team at our Tilak Nagar, Indore location.

The CRM will be responsible for welcoming and assisting walk-in customers, understanding their requirements, coordinating with the sales team, maintaining basic customer records, and ensuring a pleasant overall shopping experience.

Key Responsibilities

- Warmly greet and welcome walk-in customers as they enter the store.
- Understand customers' requirements, preferences, and what they are looking for.
- Assist customers in finding the right products according to their needs and preferences.
- Coordinate with and guide customers to the appropriate Salesman/Sales Executive for further assistance.
- Ensure customers receive a smooth, comfortable, and personalized shopping experience.
- Maintain basic customer details and entries accurately.
- Follow up with customers when required and maintain good customer relationships.
- Politely interact with customers throughout their store visit.
- After a successful purchase,



collect customer feedback and reviews in a professional and friendly manner.
- Handle customer queries and coordinate with the concerned team to resolve them.
- Support the store team in maintaining high standards of customer service.
- Help build positive and long-term relationships with customers.

Candidate Requirements

- Positive communication and interpersonal skills.
- Pleasant personality and a customer-friendly attitude.
- Confident and comfortable interacting with walk-in customers.
- Basic computer knowledge and ability to maintain customer entries.
- Ability to understand customer requirements and communicate them effectively to the sales team.
- Prior experience in CRM, retail, customer service, showroom, hospitality, or sales will be an advantage.
- Freshers with good communication skills and a positive attitude can also apply.

What We Offer

- Starting Salary: ₹13,000/month
- Experienced candidates can receive a better salary based on experience and capabilities.
- Opportunity to work in a professional retail workplace.
- Opportunity to develop strong skills in customer relationship management and retail operations.

Location: Tilak Nagar, Indore
Working Hours: 11:00 AM – 9:00 PM

Interested candidates can WhatsApp their updated resume to our HR Department at +91-XXXXXXXXXX.

Pay: ₹14,000.00 - ₹16,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (CRM) (Indore)
🏢 Banaras Saree Centre
📍 Indore