Job Summary

We are seeking an experienced, proactive, and result-oriented Manager – Operations & Administration to lead and manage the overall operational and administrative functioning of the hospital.

The Manager will be responsible for ensuring efficient hospital operations, effective manpower utilization, departmental coordination, administrative discipline, patient satisfaction, infrastructure management, and implementation of management policies.

The position requires strong leadership, independent decision-making, problem-solving abilities, and complete ownership of assigned operational responsibilities.

The Manager is expected to establish systems that ensure smooth functioning of the hospital with minimal day-to-day intervention from senior management.

Key Responsibilities

1. Overall Hospital Operations Management

* Oversee day-to-day operations of OPD, IPD, ICU, OT, Emergency, Diagnostics, and support services.

* Ensure seamless coordination between clinical, administrative, and support departments.

* Establish and monitor operational workflows, departmental SOPs, and service standards.

* Ensure efficient patient flow, bed management, admission, transfer, and discharge processes.

* Identify operational bottlenecks and implement corrective measures.

* Conduct regular operational review meetings with departmental supervisors.

* Ensure uninterrupted functioning of essential hospital services.

2. Hospital Administration & Governance

* Oversee overall hospital administration and ensure implementation of management decisions.

* Develop, implement, and monitor administrative policies and procedures.

* Define departmental responsibilities, reporting structures, and accountability mechanisms.

* Ensure administrative discipline and adherence to institutional policies.

* Monitor administrative documentation, registers, contracts, and records.

* Coordinate with external agencies, vendors, and authorities when required.

* Maintain confidentiality and professional conduct across departments.

3. Human Resource Management & Staff Accountability

* Coordinate with HR for manpower planning, recruitment requirements, deployment, and retention.

* Monitor staffing adequacy, duty rosters, attendance, punctuality, and discipline.

* Establish clear performance expectations for departmental supervisors.

* Conduct periodic staff performance reviews in coordination with HR.

* Address staff grievances, interpersonal conflicts, and disciplinary concerns within delegated authority.

* Identify training requirements and coordinate staff development initiatives.

* Ensure efficient utilization of available manpower and minimize unnecessary staffing costs.

4. Departmental Supervision & Performance Management

* Establish measurable KPIs for administrative and support departments.

* Review daily departmental performance and operational reports.

* Conduct regular rounds and inspections across hospital departments.

* Monitor pending tasks, departmental deficiencies, and corrective actions.

* Ensure accountability of department heads and supervisors.

* Implement structured task allocation, follow-up, and escalation mechanisms.

* Ensure timely completion of instructions issued by hospital management.

5. Patient Experience & Service Excellence

* Ensure high standards of patient care coordination, hospitality, and administrative services.

* Supervise front office, registration, patient assistance, admission, and discharge services.

* Establish effective patient grievance redressal mechanisms.

* Monitor patient feedback, complaints, and service delays.

* Implement measures to reduce patient waiting times and improve service efficiency.

* Handle escalated patient and attendant complaints professionally.

* Promote a patient-centric service culture throughout the hospital.

6. Financial & Revenue Operations

* Coordinate with billing, insurance, TPA, PMJAY,



and finance departments to improve operational efficiency.

* Monitor delays in billing, discharge clearance, documentation, and revenue-related workflows.

* Identify and address operational causes of revenue leakage.

* Monitor resource utilization, administrative expenses, and departmental operating costs.

* Support preparation and implementation of operational budgets.

* Review departmental productivity and recommend cost optimization measures.

* Ensure timely coordination for documentation, approvals, and claim-related administrative processes.

7. Infrastructure, Maintenance & Facility Management

* Oversee housekeeping, security, maintenance, biomedical coordination, utilities, and facility management.

* Ensure uninterrupted availability of electricity, water, medical gases, HVAC, and essential hospital utilities.

* Monitor preventive maintenance schedules and breakdown resolution.

* Ensure cleanliness, hygiene, safety, and upkeep of hospital premises.

* Supervise vendor performance, service contracts, and annual maintenance contracts.

* Coordinate infrastructure improvement and expansion activities.

* Ensure efficient utilization and maintenance of hospital assets.

8. Inventory, Procurement & Vendor Coordination

* Supervise administrative procurement and coordinate with stores and purchase departments.

* Monitor availability of essential consumables, supplies, and operational resources.

* Ensure adherence to procurement policies and approval mechanisms.

* Review vendor performance, delivery timelines, and service quality.

* Identify opportunities for cost reduction without compromising quality.

* Prevent avoidable wastage, stock shortages, and inefficient resource utilization.

9. Quality, NABH & Regulatory Compliance

* Coordinate with the Quality Department to ensure implementation of NABH standards.

* Ensure adherence to hospital SOPs, patient safety protocols, and administrative compliance requirements.

* Monitor completeness and accuracy of departmental registers and records.

* Support internal audits, external inspections, and accreditation activities.

* Ensure timely closure of non-conformities and corrective action plans.

* Coordinate with responsible departments for statutory licenses, renewals, and regulatory requirements.

* Promote continuous quality improvement across hospital operations.

10. Management Reporting & Strategic Execution

* Submit structured daily, weekly, and monthly operational reports to hospital management.

* Monitor hospital occupancy, OPD volume, admissions, discharges, departmental productivity, and operational performance.

* Develop and maintain management dashboards and operational trackers.

* Present operational challenges along with proposed solutions and action plans.

* Implement management decisions within defined timelines.

* Lead operational improvement projects and administrative initiatives.

* Support hospital expansion, new service development, and process improvement activities.

11. Emergency & Crisis Management

* Coordinate administrative responses during medical emergencies, infrastructure failures, and operational disruptions.

* Ensure availability and implementation of emergency preparedness plans.

* Coordinate with clinical leadership, security, and support departments during critical incidents.

* Ensure timely escalation of serious incidents to management.

* Conduct incident reviews and implement preventive measures.

Qualifications & Experience

Educational Qualification





* MBA / MHA / Master’s in Hospital Administration, Healthcare Management, or Business Administration preferred.

* Candidates with relevant graduate qualifications and substantial hospital management experience may also be considered.

Experience

* Minimum 5–8 years of experience in hospital operations and administration.

* At least 2–3 years in a supervisory or managerial role.

* Experience in a multispecialty, tertiary-care, or oncology hospital preferred.

* Working knowledge of NABH standards, hospital information systems, and healthcare administration.

Required Competencies

* Strong leadership and team management

* Independent decision-making and problem-solving

* Operational planning and execution

* Staff accountability and performance management

* Financial and resource management awareness

* Excellent communication and conflict resolution

* Analytical skills and management reporting

* Robust administrative discipline

* Ability to manage multiple departments simultaneously

* High ownership, integrity, and accountability

# Key Performance Indicators (KPIs)

Performance will be evaluated on the following parameters:

1. Overall operational efficiency and service continuity

2. Staff management, discipline, and departmental accountability

3. Patient satisfaction and grievance resolution

4. Financial efficiency and resource utilization

5. Infrastructure, maintenance, and facility management

6. NABH, quality, and regulatory compliance

7. Timely execution of management decisions

8. Reporting accuracy and management communication

Specific measurable targets will be established by hospital management and reviewed periodically.

Reporting & Review Structure

Daily

* Review departmental operations, manpower availability, patient flow, and pending issues.

* Conduct hospital rounds and ensure closure of critical operational tasks.

* Submit a daily operational summary with unresolved issues and escalation requirements.

Weekly

* Conduct departmental performance review meetings.

* Review complaints, staffing gaps, maintenance issues, and operational KPIs.

* Submit a weekly action-taken and pending-task report.

Monthly

* Present a consolidated hospital operations performance report.

* Review departmental efficiency, resource utilization, manpower productivity, and patient satisfaction.

* Propose operational improvements with defined timelines and responsible persons.

Authority & Accountability

1. The Manager – Operations & Administration will have the authority to supervise assigned non-clinical departments, allocate administrative responsibilities, monitor performance, and initiate corrective actions within approved hospital policies.

2. Financial approvals, major disciplinary actions, policy changes, and other reserved decisions shall remain subject to management authorization.

3. Clinical decisions and medical governance shall remain under the designated clinical leadership.

4. The Manager will be directly accountable for the execution of approved management decisions, operational discipline, interdepartmental coordination, and timely resolution of administrative issues.

Performance Expectations

1. The Manager is expected to demonstrate a hands-on leadership approach, maintain regular departmental presence, proactively identify operational deficiencies, and establish sustainable systems for efficient hospital functioning.

2. The primary objective of this position is to ensure that hospital operations run efficiently, departments remain accountable, problems are resolved promptly, and senior management can focus on clinical development, strategic planning, and institutional growth rather than routine operational supervision.

Pay: ₹80,000.00 - ₹100,000.00 per month

Benefits:

- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

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