Core Responsibilities

- Care Coordination: Act as a central liaison between patients, families, doctors, nurses, and hospital departments to facilitate smooth treatment journeys and care transitions.
- Patient Interaction & Onboarding: Greet incoming patients, explain hospital routines, visiting hours, and policies, and help them navigate outpatient or inpatient processes.
- Grievance & Problem Resolution: Monitor patient satisfaction during ward or OPD rounds, handle first-level complaints with empathy, and escalate serious issues to management.
- Appointment & Flow Management: Schedule appointments, track patient workflows, minimize wait times, and coordinate admission, transfer, and discharge formalities.
- Documentation & Compliance: Maintain accurate electronic health records (EHR), operational reports,



and ensure compliance with healthcare standards and protocols (such as NABH).

Qualifications & Requirements

- Education: Bachelor’s or Master’s degree in Healthcare Administration, or a related field (or hospitality/healthcare diplomas).
- Experience: 0 to 2+ years of experience in a hospital, clinical setting, or patient services environment.
- Key Skills: Robust verbal and written communication, active problem-solving, empathy, patience, and proficiency in hospital management systems.

Pay: ₹10,000.00 - ₹32,000.00 per month

Benefits:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Patient Care Executive (Lajpat Nagar)
🏢 Pacific One Health
📍 Lajpat Nagar