About the Role

We are looking for energetic and target-oriented Recovery Executives to join our Collections

team. The candidate will be responsible for contacting customers, following up on overdue

accounts, negotiating repayment solutions, and ensuring timely recovery of outstanding

amounts.

Key Responsibilities

* Contact customers through calls and other approved communication channels

regarding outstanding payments.

* Follow up regularly with customers for repayment of overdue dues.

* Understand customer situations and negotiate suitable repayment commitments.

* Maintain accurate records of customer interactions, payment commitments, and

follow-ups.

* Achieve assigned daily, weekly, and monthly recovery targets.

* Handle customer queries related to outstanding dues and repayment.





* Ensure all collection activities are carried out professionally and in accordance with

the company's Code of Conduct and collection guidelines.

* Escalate difficult or sensitive cases to the reporting manager as required.

* Maintain proper documentation and update collection status in the assigned

CRM/system.

* Work closely with team members and supervisors to improve recovery performance.

Candidate Requirements

* 6 months to 2 years of experience in recovery telecalling

* Experience in NPA / Write-off recovery.

* Positive communication and negotiation skills.

* Comfortable making a high volume of customer calls.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Recovery / collection executive (Gurugram)
🏢 SRDTC
📍 Gurugram