- Welcome guests upon arrival with a friendly and qualified demeanor.
- Handle guest check-ins and check-outs efficiently and courteously.
- Provide personalized services and ensure guest preferences are recorded and respected.
- Address and resolve guest complaints promptly and professionally.
- Assist with reservations, room assignments, and special guest requests.
- Coordinate with housekeeping and other departments to ensure guest needs are met.
- Promote hotel services and facilities to enhance the guest experience.
- Maintain accurate guest records and communication logs.
- Follow up on guest feedback and ensure all issues are resolved or escalated.
- Ensure VIP guests receive special attention and amenities.
- Monitor and respond to online reviews and guest satisfaction surveys (if required).
Requirements:
- Proven experience in customer service or hospitality roles (Front Desk or similar preferred).
- Strong interpersonal and communication skills.
- Fluency in English (additional languages are a plus).
- Professional appearance and attitude.
- Ability to work in shifts, including weekends and holidays.
- Familiarity with hotel property management systems (Hotsoft or WIN HMS ) is a plus.
- Strong problem-solving abilities and attention to detail.
Preferred Qualifications:
- Degree or diploma in Hospitality Management or related field.
- 1–2 years of experience in a similar guest-facing role.