Key Responsibilities

Attend and resolve printer and multi functional device service calls at customer locations.

Perform preventive maintenance (PM) and corrective maintenance (CM) as per the agreed schedule.

Troubleshoot hardware, software, network printing and scanning-related issues.

Handle printer installation, configuration, commissioning and relocation.

Replace defective spare parts, consumables and other printer components.

Monitor printer performance, print quality and device health.

Ensure all service calls are updated and closed in the service management system with proper remarks.

Maintain call resolution within the agreed SLA and minimize repeat calls.

Coordinate with the central service team, Incident Managers and stores team for spare parts and technical support.

Monitor toner and consumable usage and report abnormal consumption.

Ensure proper handling of customer assets, spare parts and company tools.

Maintain good customer relationships and provide professional service support.

Escalate critical technical issues to the concerned team and ensure timely resolution.

Submit daily service reports and preventive maintenance reports.

Technical Skills Required

Good knowledge of A3 and A4 laser printers and multifunction devices.

Hands-on experience with HP, Xerox, Canon, Konica Minolta or similar printer brands.





Knowledge of printer installation, configuration and troubleshooting.

Basic knowledge of networking, TCP/IP, IP configuration and print servers.

Knowledge of scanning, email configuration and network printing.

Understanding of printer spare parts, consumables and their replacement.

Basic knowledge of Windows operating systems and printer drivers.

Key Performance Indicators (KPIs)

SLA compliance and call resolution TAT.

First Call Resolution (FCR).

Preventive maintenance completion.

Repeat call reduction.

Customer satisfaction.

Reduction in device downtime.

Timely service call updates and closure.

Proper spare parts and consumables management.

Educational Qualification

Diploma / ITI / Degree in Electronics, Electrical, Computer Science or related technical field.

Relevant experience in printer and MPS service operations will be preferred.

Required Competencies

Good communication and customer-handling skills.

Strong troubleshooting and problem-solving abilities.

Willingness to travel to customer locations.

Ability to work independently and manage priorities.

Positive attitude and ownership of service responsibilities.

Pay: ₹18,000.00 - ₹30,000.00 per month

Advantages:

- Health insurance
- Provident Fund

Work Location: In person

📌 Printer Engineer (Hyderabad)
🏢 Team Computers
📍 Hyderabad