Job description:

Job Description:
We are looking for a dynamic Customer Relations Executive to join our team at Ayurprabhava Pvt Ltd, a leading supplier of beauty products and pharmaceutical drugs. The ideal candidate should be a native Tamil speaker (With strong proficiency in both written and spoken), able to understand Malayalam and English at a moderate level, and open to both freshers and experienced candidates. This role requires a strong understanding of both the beauty and pharmaceutical industries, excellent communication skills, and computer proficiency to help manage client accounts and sales processes or the ability to learn fast.

Job Purpose

To manage customer interactions efficiently by providing accurate, authentic, and Ayurvedically sound information about the company’s products, their benefits, and usage, ensuring a high level of customer satisfaction and trust.

Key Responsibilities

- Handle inbound and outbound customer calls, chats, and emails with professionalism.
- Understand and respond to customer queries regarding Ayurvedic products, usage, dosage, and benefits based on authentic Ayurvedic principles.
- Maintain detailed records of customer interactions in the CRM system.
- Collaborate with the marketing and product teams to address recurring customer concerns.
- Assist in educating customers about the traditional relevance of products.
- Ensure a positive and empathetic customer experience in all interactions.

Required Skills & Competencies

- Strong foundational knowledge of Ayurvedic principles, treatments, and herbal products.
- Good communication skills in Malayalam, English, and Hindi (preferred).




- Ability to explain complex Ayurvedic concepts in simple, customer-friendly language.
- Problem-solving attitude and customer-focused mindset.
- Basic computer literacy and CRM handling skills.

Justification for Qualification Requirement

- In-depth Ayurvedic knowledge ensures accurate, trustworthy responses to customers.
- Better understanding of product relevance in traditional medicine.
- Enhanced customer trust through authentic, well-informed guidance.

Requirements:

- Language Fluency: Native Tamil speaker with moderate knowledge in Malayalam and English (both verbal and written).
- Experience: Both entry-level candidates and those with relevant work experience.
- Computer Skills: Basic knowledge of computer systems (MS Office) and ability to learn recent software tools.
- Industry Knowledge: Understanding of beauty products, skincare, cosmetics, and pharmaceutical drugs, with an ability to communicate their benefits to clients.
- Communication Skills: Excellent interpersonal and communication skills with the ability to build rapport with clients.

Educational Qualifications

Candidates must have any one of the following qualifications:

- BAMS (Bachelor of Ayurvedic Medicine & Surgery)
- B.Pharm (Ayurveda)
- Ayurveda Nursing
- Any other 1-year or longer Diploma/Degree in Ayurvedic Sciences

Preferred Skills:

- Familiarity with the local market and customer preferences.
- Ability to work under pressure and adapt to changing market demands.
- Experience handling online customer interactions or social media engagement.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Ayurvedic Customer Relation Executive (Thrissur)
🏢 Ayurprabhava
📍 Thrissur