Telecaller / Customer Care Executive

Company: ADD Bio Renergy OPC Pvt Ltd

Location: Tirupur

Job Type: Full-Time

Work Location: In Person

About the Company

ADD Bio Renergy OPC Pvt Ltd operates EV charging stations across Tamil Nadu and Kerala, offering fast DC charging solutions ranging from 30kW to 120kW. The company is rapidly expanding in the growing EV infrastructure sector and is committed to delivering reliable, customer-friendly EV charging services.

Job Summary

We are looking for a Telecaller / Customer Care Executive to communicate with EV users and potential customers, provide customer support, promote EV charging services, and generate business leads. The ideal candidate should have excellent communication skills, patience in handling customers, and the ability to build positive customer relationships.

This role combines customer service, telecalling, lead generation, and basic sales in the fast-growing electric vehicle industry.

Key Responsibilities

- Make outbound calls to promote EV charging services and company offerings.
- Receive inbound calls and provide prompt customer support.
- Guide customers to nearby EV charging stations.
- Explain charging procedures, pricing, charging duration, and payment methods.
- Assist customers with mobile app registration, usage, and troubleshooting.
- Book appointments for home charger installations and franchise inquiries.
- Follow up with customers regarding inquiries, complaints, and pending requests.
- Maintain accurate customer records in CRM/Excel.
- Coordinate with field service and technical support teams for issue resolution.
- Inform customers about offers, membership plans, and promotional campaigns.
- Achieve daily calling and customer engagement targets.




- Maintain professional communication and ensure high customer satisfaction.

Types of CallsOutbound Calls

- Promote EV charging services.
- Explain EV charging benefits and pricing.
- Generate franchise and dealership leads.
- Schedule home charger installation appointments.
- Follow up on customer inquiries.
- Share new offers and promotional campaigns.
- Collect customer feedback.

Inbound Calls

- Handle customer support queries.
- Assist with charging station usage.
- Guide customers on app registration and payment.
- Resolve charging session and transaction issues.
- Help customers locate nearby charging stations.
- Escalate technical issues to the support team when required.

Skills Required

- Excellent communication skills in Tamil, English & Malayalam
- Malayalam and Hindi knowledge is an added advantage.
- Good customer handling and convincing skills.
- Strong listening and interpersonal skills.
- Basic computer knowledge (MS Office, CRM, Email).
- Ability to handle customer complaints professionally.
- Patience to guide first-time EV users.
- Basic understanding of EV charging systems is an added advantage.
- Ability to work under targets and maintain service quality.

Qualification

- Minimum Qualification: 10th / 12th Pass
- Any Degree / Diploma preferred.
- Experience: 1–2 years in Telecalling, Customer Support, BPO, or Call Centre preferred.




- Freshers with valuable communication skills are also encouraged to apply.

Salary

- ₹15,000 – ₹20,000 per month (Based on Experience)
- Performance-based Incentives
- Annual Salary Revision as per Company Policy

Work Details

- Day Shift / Rotational Shift
- Weekend Availability Required
- 6 Days Working
- Office-based in Tirupur
- Occasional support during peak operational hours

Example Daily Tasks

- Call EV owners and explain the benefits of the company's charging network.
- Help customers locate the nearest EV charging station.
- Guide users through mobile app registration and charging initiation.
- Explain charging tariffs and estimated charging times.
- Book appointments for home EV charger installations.
- Follow up with customers who have shown interest in franchise opportunities.
- Record customer interactions and update CRM.
- Coordinate with technical support for unresolved customer issues.
- Collect customer feedback after charging sessions.

Example

Customer Query:

Customer: "How much does it cost to charge my EV?"

Executive: "Charging costs depend on your vehicle's battery capacity and the charging station tariff. On average, EV charging costs approximately ₹1–₹1.5 per km, compared to petrol vehicles that typically cost around ₹5–₹7 per km. Our fast DC charging stations can also significantly reduce charging time."

Career Growth Opportunities

- Senior Telecaller
- Customer Support Executive
- Customer Relationship Executive (CRE)
- Sales Executive – EV Solutions
- Team Leader – Customer Support
- EV Business Development Executive

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Paid time off

Work Location: In person

📌 Telecaller / Customer Care Executive (Tiruppur)
🏢 ADD Bio Renergy OPC P
📍 Tiruppur