We are looking for a hands-on E-commerce Operations Manager to oversee the day-to-day activities of our online store. You will be responsible for managing product listings on Shopify, tracking inventory, overseeing order fulfillment and logistics, confirming COD orders, and maintaining excellent customer relations to drive retention.
Key Responsibilities

- Store & Product Management: Upload and update product listings, descriptions, imagery, and pricing via the Shopify platform.
- Inventory Control: Monitor stock levels across categories, manage updates, and prevent stockouts or overstocking.
- Order Fulfillment & Logistics: Coordinate daily order processing, shipping, return management, and tracking with third-party logistics (3PL) partners.
- COD Order Verification: Confirm Cash-on-Delivery (COD) orders via phone/WhatsApp before dispatch to minimize return-to-origin (RTO) rates.
- Customer Support & Retention: Handle incoming customer inquiries, resolve product or shipping issues, and manage retention initiatives (follow-up communication, reviews, and loyalty programs).
- Vendor & Supply Chain Liaison:



Coordinate with suppliers for timely stock dispatch and inventory updates.

- Basic Store Operations: Monitor site performance, report daily order figures, and assist with promotional/discount execution on Shopify.

Requirements & Qualifications

- 1–3 years of experience managing an e-commerce store (experience with Shopify is required).
- Proven experience in e-commerce logistics, order processing, and COD confirmation workflows.
- Robust communication skills for customer service and vendor management.
- High attention to detail regarding product catalog updates and inventory accuracy.
- Ability to multitask and problem-solve independently in a fast-paced retail environment.

Preferred Skills

- Basic understanding of Shopify apps for COD verification, reviews, and shipping tracking.
- Prior experience managing online store operations in retail or consumer goods.

Pay: From ₹20,000.00 per month

Work Location: In person

📌 E-Commerce Manager (Andheri West)
🏢 Vaanya Pictures Digital
📍 Andheri West