A Customer Experience Advisor – Restaurant is a professional responsible for improving the overall customer journey, ensuring guests receive excellent service, enjoy quality food, and leave with a memorable dining experience.

A customer-focused hospitality professional dedicated to enhancing guest satisfaction, improving service standards, and creating memorable dining experiences. Responsible for evaluating the complete customer journey, identifying service gaps, understanding customer expectations, and recommending practical improvements to restaurant operations.

Key Responsibilities

- Customer Satisfaction: Monitor customer feedback, reviews, complaints and suggestions.
- Service Excellence: Evaluate staff behaviour, hospitality, communication and service speed.
- Dining Experience: Ensure customers enjoy a welcoming, comfortable and pleasant atmosphere.




- Quality Monitoring: Coordinate with kitchen and service teams to maintain food quality, presentation and consistency.
- Complaint Management: Handle customer concerns professionally and ensure timely resolution.
- Staff Training: Guide employees on customer interaction, grooming, hospitality and service etiquette.
- Customer Retention: Develop strategies to encourage repeat visits and customer loyalty.
- Performance Evaluation: Conduct periodic restaurant experience audits and recommend improvements.

Pay: From ₹18,000.00 per month

Advantages:

- Flexible schedule
- Food provided
- Health insurance
- Paid time off

Work Location: In person

📌 Customer Experience Advisor (Chengalpattu)
🏢 sarveshwara
📍 Chengalpattu