Job Description:

Company Name: Microland

Job Title: Associate Implementation Specialist - ServiceNow (SDA)

Job Description:
As an Associate Implementation Specialist for ServiceNow at Microland, you will be responsible for configuring, developing, and managing ServiceNow applications and modules. You will collaborate closely with teams to understand their requirements and translate them into functional solutions. This role involves working on various ServiceNow components, including incident management, change management, problem management, and service catalog. You will also be instrumental in maintaining the health of the ServiceNow platform, ensuring optimal performance and user satisfaction.

Key Responsibilities:

- Configure and customize ServiceNow applications to meet organizational needs.
- Develop and implement new ServiceNow functionalities, integrations, and scripts.
- Perform routine maintenance and upgrades of the ServiceNow platform.
- Collaborate with stakeholders to gather requirements and translate them into system features.
- Ensure compliance with best practices and policies in ServiceNow implementations.
- Troubleshoot and resolve issues related to ServiceNow applications and performance.




- Conduct user training sessions and provide ongoing support to end-users.
- Maintain documentation for system configurations, procedures, and policies.

Skills and Tools Required:

- Proficiency in ServiceNow administration and development.
- Knowledge of ServiceNow ITSM modules and functionalities.
- Solid understanding of scripting languages such as JavaScript, GlideScript, and HTML/CSS.
- Familiarity with ServiceNow integration methods (REST, SOAP).
- Experience in creating and managing ServiceNow workflows.
- Ability to analyze requirements and propose effective solutions.
- Excellent problem-solving skills and attention to detail.
- Communication skills to interact with technical and non-technical stakeholders.
- Knowledge of ITIL processes (Incident, Problem, Change Management) is an advantage.
- ServiceNow certifications (e.g., CSA, CAD) are preferred.

This position offers an excellent opportunity to enhance your skills in ServiceNow development while being part of a dynamic team at Microland. If you are passionate about technology and have a desire to make a significant impact through your work, we encourage you to apply.

Location:

IND-KA-Bengaluru-BTPCitrine-ML

Created On:

28-Sep-2026

📌 Associate Implementation Specialist - ServiceNow (SDA) (Bengaluru)
🏢 Microland
📍 Bengaluru