Chat Support Executive provides real-time customer service, troubleshooting, and account assistance through online text-based chat platforms, messaging apps, or social media. [1, 2]Key Responsibilities

- Real-Time Customer Assistance: Answer incoming customer inquiries, service requests, and product questions quickly and accurately via live chat. [1, 2]
- Multitasking & Concurrency: Handle multiple live chat sessions at the same time while keeping response times fast and conversation quality high. [1, 2]
- Problem Solving & Troubleshooting: Analyze user issues, guide customers through product features or self-service options, and deliver first-contact resolutions (FTR). [1, 2, 3]
- Escalations: Transfer complex technical problems, policy disputes, or angry customer escalations to team leads or specialized departments. [1, 2]
- CRM & Documentation: Log interaction notes,



tag chat dispositions accurately, and track customer issues in CRM tools. [1, 2]
- Quality & Compliance: Follow standard operating procedures (SOPs), data privacy rules, and brand tone guidelines. [1, 2]

Required Qualifications & Skills

- Education: Class 12 pass (minimum) or a Bachelor’s degree in Business, Communications, or a related field.
- Language & Writing: Solid written English communication skills, proper grammar, and a friendly, clear typing style.
- Typing & Computer Skills: Fast, accurate typing speed and basic proficiency with CRM and chat software.
- Age criteria 18 to 29 years

Pay: ₹10,000.00 - ₹34,000.00 per month

Work Location: In person

📌 Chat Support Executive (Vijayanagar)
🏢 Logica Infotech Services Private
📍 Vijayanagar