Role: City Head – Last Mile Operations

Location:
Hyderabad

Experience:
4+ Years CTC: 20 lpa Industry: Quick Commerce / Dark Stores Job Overview We are looking for an experienced and result-oriented City Head – Last Mile Operations to lead and manage city-level operations in a fast-paced quick commerce environment. The ideal candidate should have strong expertise in last-mile delivery, rider fleet management, dark store operations, and operational performance management.

Key Responsibilities
• Manage end-to-end last-mile delivery operations across Hyderabad.
• Drive rider fleet productivity, delivery SLAs, and operational efficiency.
• Monitor dark store KPIs, PPI, packer productivity, and inventory audits.
• Lead recent dark store launches, team onboarding, and operational readiness.




• Track city-level performance metrics and implement process improvements.
• Ensure timely deliveries, customer satisfaction, and operational excellence.
• Manage city-level teams and drive accountability for business targets. Candidate Requirements
• 4+ years of experience in Last Mile Operations, Logistics, or Quick Commerce.
• Strong experience managing city-level or cluster-level operations.
• Prior experience in Quick Commerce as a City Head, Cluster Manager or above is highly preferred.
• Good understanding of rider fleet management, dark store operations, and delivery metrics.
• Strong leadership, analytical, and problem-solving skills.
• Candidates must be currently based in Hyderabad.

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