Job Description
CRED is looking for customer-focused professionals to handle member queries and provide exceptional customer support. The ideal candidate should have excellent communication skills, problem-solving abilities, and the ability to deliver a seamless customer experience. Job

Location:
Bengaluru, Karnataka

Job Type
Full time Process: Voice / Rotational shift

Key Responsibilities
• Handle customer queries related to CRED applications and services.
• Assist members with credit card bill payments, transactions, refunds, and payment-related issues.
• Resolve customer complaints and service requests through calls, emails, and chat.
• Provide accurate information regarding account-related concerns and app functionalities.
• Handle transaction failures, payment discrepancies, and refund-related queries.




• Maintain accurate records of customer interactions using CRM tools.
• Coordinate with internal teams to resolve complex customer issues.
• Ensure customer satisfaction through timely and effective resolutions.
• Maintain service quality and meet performance targets. Eligibility Criteria
• Freshers and experienced candidates can apply, depending on the opening.
• Minimum qualification: Graduate (as per process requirements).
• Excellent English communication skills.
• Good verbal and written communication abilities.
• Strong analytical and problem-solving skills.
• Basic knowledge of computers and internet applications.
• Customer-focused attitude with a willingness to learn.

📌 Customer Support Executive (Bengaluru)
🏢 Cred
📍 Bengaluru