Job Title: Business Process Associate

Location:
Coimbatore

Experience:
0–3 Years Employment Type: Full-Time Job Summary We are looking for a proactive and detail-oriented Business Process Associate to manage both front-office and back-office operations. The candidate will be responsible for handling customer interactions, responding to queries, maintaining records, processing documentation, and supporting day-to-day business operations efficiently.

Key Responsibilities
1. Front-Office Operations
• Handle incoming and outgoing customer calls, emails, and chat communications.
• Respond to customer inquiries and provide timely resolutions.
• Provide product and service information to customers.
• Follow up with customers, vendors, and other stakeholders.
• Escalate complex issues to the appropriate departments.
• Maintain professional communication and ensure customer satisfaction. 2. Back-Office Operations
• Perform data entry, data validation, and record maintenance.
• Process documents, forms, invoices, and other business-related information.
• Maintain accurate databases, reports, and operational records.
• Coordinate with internal departments to ensure smooth workflow.




• Track pending tasks and ensure timely completion.
• Assist with administrative and documentation activities. 3. General Responsibilities
• Ensure accuracy, efficiency, and quality in all assigned tasks.
• Maintain confidentiality of customer and company information.
• Adhere to company policies, procedures, and service standards.
• Meet assigned productivity and performance targets.
• Identify opportunities to improve operational processes. Required Skills & Qualifications
• Any bachelor’s degree or equivalent qualification.
• 0–3 years of experience in BPO, customer support, or operations.
• Valuable verbal and written communication skills in English.
• Basic knowledge of MS Office, particularly Excel and Word.
• Good typing speed and data entry accuracy.
• Knowledge of additional languages, such as Spanish, German, French, Mandarin & Japanese will be an added advantage.
• Strong attention to detail and problem-solving abilities.
• Ability to multitask and manage priorities effectively.
• Good interpersonal and coordination skills.

📌 Business Process Associate (Coimbatore)
🏢 Alferix
📍 Coimbatore