Company Description The Big Star Cafe is a vibrant, welcoming space where every corner is designed to inspire conversations and meaningful connections. Known for its comforting beverages and flavorful menu, the cafe aims to make every visit and gathering feel special. Open 365 days a year from 8 AM to 1 AM, it provides a consistent destination for guests at almost any time of day. The Big Star Cafe focuses on warm service, quality offerings, and a relaxed atmosphere that encourages guests to return regularly. Role Description The Captain at The Big Star Cafe is a full time, on-site role based in Hyderabad, responsible for overseeing daily floor operations and ensuring smooth guest service. The Captain coordinates table assignments, supervises service staff, and monitors order accuracy and timely delivery. This role includes guiding guests to their seats, explaining menu items, handling special requests, and resolving any service-related issues. The Captain supports inventory and cleanliness checks, assists with opening and closing procedures,



and works closely with the management team to maintain service standards and a positive work environment. Qualifications
• Strong customer service and guest relations skills, with the ability to create a welcoming and respectful environment.
• Experience supervising or leading front-of-house teams in a cafe, restaurant, or hospitality setting.
• Solid communication and interpersonal skills, including clear verbal communication and active listening.
• Ability to manage time, coordinate multiple tables and orders, and work efficiently during busy hours.
• Knowledge of basic food and beverage service practices, hygiene standards, and safety protocols.
• Comfort with handling cash or digital payments and supporting basic point-of-sale operations.
• Flexibility to work shifts, weekends, and holidays based on cafe operating hours.
• Prior experience in hospitality or food service is preferred; a diploma or certification in hospitality management is an advantage.

📌 Captain (Hyderabad)
🏢 The Big Star Cafe
📍 Hyderabad