• Timely response to customer queries/requests/issues on inbound voice calls and web chat
• Adherence to all processes and procedures
• Extending Quality services to the end user
• GDS experience – Amadeus/Sabre
• Regular follow up through outbound calls until the closure of all issues
• Maintain/update/publish reports as per the process requirements
• Coordinate with client and requestor in resolving issues and queries
• Grievance/ Complaint handling skills
• Resolving customer queries with in specified time frame through multi-tasking on tools/ applications
• Keeping abreast with the new technology & products KNOWLEDGE, SKILLS, OTHER ABILITIES
• Customer service orientation and commitment to quality, responsibility, high work standards, and initiatives
• An understanding of corporate etiquette and the ability to ask the right questions to understand true client needs is essential
• Demonstrated interpersonal skills with ability to successfully communicate verbally and in writing
• Proficiency with MS-office
• Rounded experience in airline operations including Customer Service/ Reservations/ Refunds would be preferable
• Airline GDS Knowledge.
• Diploma/ Certification in Airlines customer service/ reservations/ baggage queues is preferable
• Good academic profile Qualifications
• Bachelor's degree or equivalent experience
• 0
- 1 year skilled working experience
• Strong communication and interpersonal skills