Client Success & Revenue Operations Manager Insighte Childcare is an inclusive child-development organisation supporting children, families and schools across India. Since 2016, we have worked with more than 2,000 children and 1,000 families through school-based learning support, Homecare therapy, counselling and clinical services. Our approach is child-first and neurodiversity-affirming. We believe in changing the environment—not the child, and follow the principle of Connection before Correction. Our professionals help children with Autism, ADHD, learning differences and other developmental needs participate meaningfully, build independence and develop skills without shame or forced compliance. For psychologists, special educators and child-development professionals, Insighte offers structured training, ongoing clinical supervision and practical experience across schools, homes and therapeutic settings. Team members can grow into roles such as Child Psychologist, Case Manager, Inclusion Specialist and Clinical Supervisor. Client Success & Revenue Operations Manager

About the Role
Insighte Childcare is seeking a dynamic Client Success & Revenue Operations Manager to oversee the entire client lifecycle, from initial inquiry through activation, retention, and ongoing service experience. This role blends client communication, revenue ownership, operational execution, problem-solving, cross-team collaboration, and data management. You will collaborate closely with CRM, HR/Talent, Clinical, Finance, and Operations teams to ensure seamless client transitions and prompt issue resolution. The ideal candidate is a proactive individual who thrives on ownership, enjoys working with data, excels at resolving complex operational challenges, and is driven to achieve results. LocationBengaluru / Hybrid Compensation
• Fixed: ₹30,000–₹40,000 per month
• Performance Variable:



₹5,000–₹10,000 per month based on agreed outcomes.
• Potential Monthly Compensation: ₹35,000–₹50,000 Variable pay will be linked primarily to:
• New client activations
• Conversion rates
• Replacement turnaround time
• Client retention
• Revenue/payment follow-up
• CRM/data accuracy

Key Responsibilities
• New Client Conversion & Activation: Manage the end-to-end process from lead inquiry to successful client activation and service commencement. This includes lead follow-up, understanding client needs, coordinating assessments, moving qualified leads to conversion, arranging therapist availability, ensuring payment and onboarding completion, and tracking clients until services begin.
• Client Success & Retention: Cultivate and maintain strong ongoing client relationships. Responsibilities include regular communication, proactive identification of dissatisfaction, resolving operational concerns, coordinating with clinical teams when necessary, tracking clients at risk of churn, managing renewals, and gathering structured client feedback.
• Therapist Mapping & Replacement Coordination: Liaise with HR/Talent and Clinical teams to ensure clients are matched with suitable professionals within stipulated timelines. This involves clearly communicating client requirements internally, tracking pending mappings, following up on therapist availability, coordinating introductions, managing replacement requests, and keeping clients informed of any delays.




• Revenue Operations: Monitor the revenue funnel, track client conversions and activations, follow up on pending payments, identify and resolve billing discrepancies, coordinate with Finance, track client pauses or discontinuations, and ensure clear commercial status for all clients.
• CRM & Data Ownership: Maintain accurate and up-to-date CRM records for all active leads and clients, including status, owner, next action, follow-up dates, service status, payment status, and relevant notes. Adapt to and improve workflows using technology and automation.
• Escalation & Problem Solving: Address and resolve complex client and operational issues, such as therapist resignations, client dissatisfaction, deployment delays, payment issues, or client churn threats. This involves problem identification, owner identification, solution development, clear communication, and diligent follow-through to closure. Qualifications
•

Skills:
Proficiency in CRM systems, Excel/Google Sheets, data analysis, operational problem-solving, client relationship management, cross-functional communication, and project management.
•

Education:
Bachelor's degree in Business Administration, Operations Management, or a related field is preferred.
• Attributes: Highly organized, proactive, detail-oriented, excellent communication and interpersonal skills, ability to work independently, strong ownership mentality, comfortable with ambiguity, and a results-driven approach. Perks
• Competitive monthly compensation with performance-based variable pay.
• Opportunity to grow into a leadership role within a scaling organization.
• Be part of a mission-driven company focused on improving child development and mental health support.
• Hybrid work arrangement offering flexibility.

📌 Client Success (Bengaluru)
🏢 Insighte
📍 Bengaluru