Job Role: City Head – Store Operations

Location:
Bengaluru Industry: Quick Commerce / High-Growth Startup

Experience:
5+ Years CTC: ₹25 – ₹28 LPA Preferred Background: Quick Commerce / Dark Store Operations About InamoInamo is a fast-growing, VC-funded Quick Commerce Enabler, transforming how consumers access everyday essentials through ultra-fast deliveries. We are looking for a dynamic and result-oriented City Head – Store Operations to lead and scale our dark store operations in Bengaluru. This role requires strong operational leadership, business acumen, and the ability to drive operational excellence in a high-growth, quick-paced environment.

Key Responsibilities
• Lead and manage end-to-end dark store operations across Bengaluru.
• Ensure on-time order fulfilment, inventory accuracy, order processing efficiency, and customer SLA adherence.
• Monitor daily operational KPIs and implement corrective actions to improve store performance.
• Recruit, lead, mentor, and manage cross-functional teams, including Store Managers, Operations Managers, Fleet Supervisors, and contract staff.
• Drive operational productivity, workforce planning, and performance management.
• Own city-level P&L;, revenue targets, cost optimization, and overall profitability.
• Identify opportunities to reduce operational costs and improve manpower and infrastructure utilization.




• Collaborate with business and cross-functional teams to onboard new clients and expand operational capacity.
• Drive city-level business growth, market penetration, and network expansion.
• Act as the primary point of contact for city-level operational escalations from clients, partners, and internal stakeholders. Required Qualifications & Skills
• Minimum 5+ years of experience in operations, preferably in Quick Commerce, E-commerce, Retail, or Logistics.
• Strong hands-on experience in managing and scaling multiple dark store operations.
• Proven experience in driving operational KPIs, team productivity, and cost efficiency.
• Good understanding of inventory management, order fulfilment, last-mile coordination, and store-level operations.
• Experience in managing large teams and handling city-level operational responsibilities.
• Strong leadership, analytical, problem-solving, and stakeholder management skills.
• MBA/Postgraduate qualification in Supply Chain, Operations, or Logistics is preferred. Preferred Candidate ProfileCandidates currently working as:
• City Head / City Lead – Operations
• Senior Cluster Manager
• Regional Operations Manager
• Area Operations Manager
• Operations Manager – Quick Commerce / Dark Stores Candidates with relevant experience in Quick Commerce companies and hands-on dark store operations experience will be strongly preferred.

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