About the role
We’re building a voice AI calling platform. AI agents dial leads, qualify them, and hand off to human agents on customers’ systems. The product sits at the intersection of telephony (SIP, PSTN, carriers, WebRTC), real-time AI (LLM, speech-to-text, text-to-speech), and business workflows (lead qualification, agent routing, CRM handoff, pricing). We need a product manager who owns the business outcome and also understands the technology well enough to make real decisions with engineers. You won’t be the person who writes the spec and walks away. You’ll be in the room when the team debates architecture, and you’ll know when someone is oversimplifying or overcomplicating. What you’ll own
• Product strategy and roadmap for the calling platform, tied to revenue, cost, and customer outcomes
• Carrier and routing strategy: carrier onboarding, choosing the right carrier per geography, cost and quality tradeoffs, and failover
• Call flow design: agent dialing logic, qualification flows, and human-agent transfer, including dialing-speed adjustments based on agent availability
• Unit economics: reconciling per-unit costs across LLM tokens, STT minutes, TTS characters, SIP trunks, and PSTN minutes into a customer pricing model with healthy margins
• Customer discovery and

requirements:
turning vague customer asks into buildable requirements, and knowing which details to nail down and which to leave to engineering
• Launch and measurement: defining success metrics (connect rate, qualification rate, transfer success, cost per qualified lead, MOS/latency) and running the feedback loop What we’re looking forBusiness skills
• 5+ years in product management, ideally in SaaS, communications, contact center, or AI products
• Experience taking a product from idea to paying customers, with pricing and packaging ownership
• Comfort with P&L; thinking: knows what drives margin and can model it




• Transparent written communication: specs, pricing memos, and customer-facing docs Technical skills (non-negotiable)
• Working understanding of telephony: SIP signaling, RTP, PSTN, carrier interconnects, DIDs, and call routing concepts
• Understands WebRTC and real-time media at a conceptual level (LiveKit or similar is a plus)
• Understands how LLM, STT, and TTS pipelines work, including latency budgets, streaming, and where cost comes from
• Can read an architecture diagram, ask a precise question about it, and tell a sound answer from a hand-wave
• Has shipped or closely worked on a product with a real backend, APIs, and integrations How you think
• You can take a one-paragraph idea and produce a buildable requirement without needing every detail spelled out, and you know which details are missing and ask about them
• You are not intimidated by engineers and do not accept “it’s complicated” as an answer. You ask “what breaks, at what scale, and what does it cost?”
• You make decisions with incomplete information and say clearly what you’re assuming
• You push back when engineering proposes something that doesn’t serve the customer or the margin Nice to have
• Experience with SIP proxies (OpenSIPS, Kamailio, FreeSWITCH, Asterisk) or carrier APIs (Telnyx, Twilio, Plivo, Ahoi)
• Experience with outbound dialers, contact center platforms, or CRM integrations
• Experience with Indian telecom regulations (TRAI, DND registry, calling-hour rules) for outbound calling
• Hands-on coding or scripting experience (Python preferred) What success looks like (first 6 months)
• A clear carrier strategy with onboarding time reduced and per-area carrier selection working
• A published pricing model that maps directly to cost drivers and holds margin across customers
• A call-flow spec that engineering builds without repeated clarification rounds
• At least two paying customers live on the platform with measured qualification and transfer rates

📌 Technical Product Manager, Telephony (Bhavnagar)
🏢 Softelica
📍 Bhavnagar