Company Details: Who we are: Shakti Group was incorporated in 2005. The Company was formed to develop well-designed, competitively priced Real Estate across Prime Locations of the Mumbai Metropolitan Region (MMR). Shakti Group is a pre-eminent focused Real estate company with a large, well-balanced portfolio comprising residential, commercial and Logistics. We've gained a good reputation in Real estate; because we deliver a service that provides integrity, professionalism and peace of mind to our clients. For more details, please visit our website here. Company Website: https://shaktigroup121.com/ Company Address: Shakti Group
- 915, Lodha Business District -2, Lodha Supremus, Kolshet Road, Thane West – 400607

Job Description
What You will do:
• Lead the CRM department for residential and commercial redevelopment projects.
• Ensure smooth execution of all post-sales activities from booking to possession and registration.
• Supervise the preparation and execution of allotment letters, agreements, registrations, cancellation letters, transfers, and related documentation.
• Monitor collections, receivables, demand letters, receipts, and payment follow-ups.
• Drive collection targets and ensure healthy cash inflows.
• Review daily and monthly MIS reports and implement corrective actions for target achievement.
• Handle customer escalations, settlement cases, penalties, refunds, and bounced cheque matters.
• Coordinate with banks and financial institutions for project approvals and home loan disbursement support.




• Ensure customer satisfaction through timely issue resolution and effective communication.
• Monitor Voice of Customer (VOC) initiatives and improve service standards.
• Streamline CRM operations through process improvements and reporting systems.
• Ensure ERP data accuracy and regular updates.
• Generate and review MIS reports related to collections, customer demographics, transfers, escalations, and project status.
• Support Sales and Business Development teams with customer insights and operational assistance.
• Coordinate with Legal, Accounts, Projects, HR, Admin, and other departments for seamless workflow.
• Train, guide, and mentor CRM executives and team members to achieve departmental goals.
• Conduct periodic audits of documentation and customer records.

Requirements:
• Graduate in any discipline (MBA preferred)
• 5
- 10 years of CRM experience in Real Estate.
• Strong understanding of real estate compliance and documentation.
• Excellent team handling and leadership skills.
• Strong collection management and customer servicing abilities.
• Proficiency in MIS reporting, ERP systems, and data management.
• Strong communication, coordination, and problem-solving skills.

Benefits:
• Versatile

working hours
• Annual Leaves
• National Presence
• Celebrations
• Team outings
• Diwali Bonus Shift Timing: 10 AM
- 7 PM Please feel free to reach out at (phone hidden).

📌 Customer Relationship Management Team Lead (Thane)
🏢 Shakti Group 121
📍 Thane