Company Description Bundled is a subscription bundling platform that helps consumers save hundreds to thousands of dollars annually by combining their favorite streaming and subscription services across providers. Instead of simply tracking expenses or suggesting new services, Bundled offers real discounted bundles so people can keep what they love while spending less. The company partners directly with subscription providers to help them scale faster and improve retention without relying on traditional affiliate marketing models. Bundled focuses on building true partnerships and delivering the best possible deals and bundles to delight consumers. The team is growing and continuing to expand its offerings as it scales its platform. Role Description The Customer Service Representative at Bundled is a full time remote role focused on supporting consumers who use the platform to manage and bundle their subscriptions. In this role, you will respond to customer inquiries via email, chat, and other channels, helping users understand their bundles, resolve account issues, and navigate the platform. You will troubleshoot common problems, escalate complex issues to the appropriate teams, and follow up to ensure timely resolution. You will document interactions, identify recurring issues,



and share feedback to help improve the customer experience and internal processes. Collaboration with product, operations, and partner support teams will be part of your day-to-day work to ensure clear communication and consistent service quality. Qualifications
• Demonstrated skills in customer service and customer support, with experience handling inquiries across multiple channels.
• Ability to drive customer satisfaction and enhance customer experience through clear communication, empathy, and problem-solving.
• Experience working in a Customer Service Representative or similar customer-facing role.
• Strong written and verbal communication skills in English, with the ability to explain complex information in a simple, friendly way.
• Comfort working remotely, with reliable internet access and strong time management and organizational skills.
• Familiarity with subscription services, digital platforms, or consumer technology products is a plus.
• Experience using customer support tools or ticketing systems (e.g., Zendesk, Intercom, or similar) is beneficial.
• High level of integrity, attention to detail, and commitment to delivering inclusive, non-discriminatory service to all customers.

📌 Customer Service Representative (India)
🏢 Bundled
📍 India