Process: International Voice / Rotational shift / 2 way cab

Job Description

Key Responsibilities
• Handle inbound and outbound customer calls professionally.
• Understand customer concerns, identify issues, and provide accurate solutions.
• Assist customers with account-related queries, billing concerns, payments, and service-related issues.
• Maintain a high level of customer satisfaction through effective communication.
• Follow up with customers to ensure their concerns are resolved.
• Handle customer complaints with patience, empathy, and professionalism.
• Maintain accurate records of customer interactions in CRM systems.
• Escalate complex issues to the concerned departments whenever required.
• Achieve performance targets such as AHT, CSAT, FCR, and quality scores.




• Follow company policies, process guidelines, and quality standards. Eligibility Criteria:
• Freshers and experienced candidates can apply (depending on the process).
• Graduates and undergraduates are eligible (based on process requirements).
• Good English communication skills (verbal and written).
• Strong listening and problem-solving abilities.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts, including night shifts.
• Comfortable working in a 24/7 work workplace.
• Ability to work from the office.

📌 Customer Service Sales Representative (Bengaluru)
🏢 [24]7.ai
📍 Bengaluru