Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

Roles & Responsibilities:

- Ensure complaint handling complies with company procedures, customer requirements, and applicable quality standards (ISO 9001, IATF 16949, etc.). at Clutch Releasing System Product line.
- Act as the primary contact for customer complaint-related communications.
- Provide timely updates on investigation progress and corrective actions.
- Ensure professional handling of customer concerns to maintain customer satisfaction.
- Receive, log, and track customer complaints through the complaint management system.
- Coordinate cross-functional investigations with Quality, Production, Engineering, Logistics teams.
- Support quality improvement initiatives to reduce customer complaints.
- Prepare complaint reports, 8D reports, and customer response documents.
- Maintain accurate complaint records and supporting evidence.
- Ensuring that the CAPA are implemented and monitoring the effectiveness to achieve the specified targets.
- Required Skills:




- Strong problem-solving and analytical skills.
- Knowledge of 8D, CAPA, 5 Why, and Root Cause Analysis tools.
- Excellent communication and customer-facing skills.
- Solid organizational and coordination abilities.
- Proficiency in MS Office (Excel, PowerPoint, Word).
- Knowledge of ERP and quality management systems.
- Ability to work with cross-functional teams.

Your Qualifications

Qualification & Experience :

DME, BE Mechanical with 5 to 7 years of relevant experience

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

www.schaeffler.com/careers

Your Contact

Schaeffler India Ltd.

Rimsha Shaikh

+91 20 6819 8407

For technical questions, please contact this email address: [HIDDEN TEXT]

Keywords: Experienced; Engineer; Full-Time; Unlimited; Quality;

📌 Customer Quality Eng. (Hosur)
🏢 Schaeffler
📍 Hosur