Summary
We are seeking a dynamic Client Relationship Associate to join our IT Services team. In this vital role, you will serve as the primary point of contact for our clients, managing communication channels and ensuring high levels of satisfaction. The position focuses on fostering solid relationships, addressing inquiries promptly, and driving fundraising initiatives through effective donor engagement. This role is essential for maintaining our reputation and achieving organizational goals through consistent outreach and service excellence.

Responsibilities

- Manage outbound calls and telecalling activities while strictly adhering to established calling scripts.

- Handle customer queries efficiently, ensuring accurate resolution and maintaining a positive client experience.

- Maintain precise records of all interactions and call logs within the CRM system.

- Engage with donors to support fundraising efforts and build lasting connections.

- Monitor performance metrics to consistently meet and exceed sales and engagement targets.





- Utilize basic MS Excel tools for data organization and reporting purposes.

- Demonstrate active listening skills to understand client needs and tailor responses accordingly.

- Communicate verbally with clarity and professionalism across all client interactions.

Requirements Requirements:

- Possess 0.6 to 2 years of relevant work experience in client services or a related field.

- Proficiency in basic MS Excel functions and familiarity with CRM software platforms.

- Strong verbal communication abilities with a focus on active listening techniques.

- Proven capability in managing call records and adhering to standardized scripts.

- Demonstrated success in achieving targets and handling customer relationship management tasks.

- Experience in outbound calling, telecalling, and donor engagement strategies is preferred.

- Ability to manage multiple priorities while maintaining attention to detail and accuracy.

📌 Client Relationship Associate (CRA) (India)
🏢 Vrinda International
📍 India