Job Title
* Oracle B2C Service (RightNow) Cloud Consultant Exp: 8-12yrs
Location:
Mumbai JD:
• 8+ years of Oracle RightNow / Oracle B2C Service functional consulting experience.
• Proven experience leading requirements and solution design workshops.
• Robust knowledge of Incident Management, Contact Management, Knowledge Management, Customer Portal, Business Rules, Workspaces, Reporting, and Security.
• Working knowledge of RightNow integrations, APIs, data migration, and customer self-service channels.
• Excellent facilitation, stakeholder management, process mapping, documentation, and presentation skills.
• Higher education or student services experience is preferred