Job Description

Key Responsibilities
• Act as the single point of contact for assigned clients, handling day-to-day communication via email, Zoom/Teams and calls.
• Understand each client's business, audience, competitors and goals, and convert them into actionable briefs and campaign plans.
• Lead client onboarding, kick-off meetings, weekly check-ins and monthly/quarterly business reviews.
• Coordinate with internal teams to ensure timely, high-quality delivery; review work for brand fit and accuracy before it goes to clients.
• Present strategies, creative work, campaign performance reports and recommendations with confidence.
• Manage scope, timelines, approvals and expectations; handle revisions and escalations calmly and professionally.
• Track KPIs and campaign performance with the strategy and performance teams, and turn insights into next steps.
• Drive client retention, upselling and cross-selling of additional services; support proposals, SOWs and renewals.
• Maintain accurate project documentation, trackers and CRM records.




• Mentor junior account executives and contribute to improving agency processes. Requirements
• 4–8 years in client servicing, account management or project management, ideally at a digital marketing or advertising agency.
• Proven experience managing clients, with a valuable understanding of business culture, communication skills and Microsoft Office tools.
• Excellent written and spoken English; polished, persuasive and concise communication.
• Strong working knowledge of digital marketing: social media, paid ads (Google/Meta/LinkedIn), content, email marketing and web.
• Ability to handle multiple accounts across different industries and learn new domains quickly.
• Strong organizational, negotiation and problem-solving skills; comfortable with deadlines and pressure.
• Experience with project and communication tools such as Slack, HubSpot or similar CRM, and Google Workspace.

📌 Senior Client Servicing (Ahmedabad)
🏢 Adosphere
📍 Ahmedabad