Company Description SigmaIT Software Designers Pvt. Ltd. (SIGMAIT SOFTWARES) is an ISO 9001:2015 certified technology company offering custom software services across web and mobile application development, as well as SEO solutions. The organization supports clients through every stage of the Software Development Life Cycle, from business analysis and design to development, quality assurance, and ongoing maintenance. SigmaIT focuses on delivering reliable, scalable, and user-centric digital solutions tailored to diverse business needs. Team members work in a structured yet dynamic environment that values quality standards, continuous improvement, and client satisfaction. Role Description The TELECALLER – GOVERNMENT PROJECT role is a full time, on-site position based in Lucknow. This role involves making outbound and receiving inbound calls related to government projects, providing accurate information, and addressing queries in a clear and professional manner. The telecaller will maintain call records, update databases, and follow defined scripts and processes to ensure consistency and compliance with project guidelines. Daily responsibilities also include coordinating with internal teams, escalating complex issues when needed, and meeting assigned call and service quality targets. The role requires a strong customer service focus,



adherence to confidentiality standards, and the ability to work effectively within a structured schedule. Qualifications
• Candidates should possess strong verbal communication skills in Hindi and English, with a explicit and confident telephone manner.
• Candidates should possess customer service and interpersonal skills to handle queries, provide assistance, and manage difficult conversations professionally.
• Candidates should possess basic computer literacy, including familiarity with MS Office, data entry, and using CRM or call management tools.
• Candidates should possess organizational and time-management skills to manage call volumes, maintain accurate records, and meet daily targets.
• Candidates should possess problem-solving and listening skills to understand caller needs, provide relevant information, and escalate issues appropriately.
• Relevant experience in telecalling, call centers, or customer support, especially on government or public service projects, is an advantage.
• Minimum educational qualification of a high school diploma or equivalent; higher education in any discipline is preferred.
• Ability to work in office in Lucknow, follow established processes, and maintain confidentiality and data security standards.

📌 TELECALLER – GOVERNMENT PROJECT (Lucknow)
🏢 SigmaIT Software Designers
📍 Lucknow