At U.S. Bancorp India, we're on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn recent skills and discover what you excel at-all from Day One. **Job Description** **Key Responsibilities** **Strategic Leadership & GCC Expansion** · Develop and execute the strategy for Consumer Business & Operations within USBIPL, aligned with enterprise priorities and business line objectives. · Partner with senior leaders across CBBP, Consumer & Small Business Payments, CBBO, and Fraud Operations to identify opportunities to expand and optimize work delivered through Chennai. · Establish near-term tactical priorities and a multi-year roadmap to increase GCC penetration, capability depth, organizational scale, and business impact. · Position USBIPL as a strategic partner by developing compelling business cases and demonstrating measurable value to enterprise stakeholders. · Ensure the growth strategy supports transformation, operational efficiency, risk management, financial performance, and customer experience objectives. **Operational Leadership & Excellence** · Lead large-scale operations supporting consumer banking, lending, payments, fraud, servicing, and related transaction-oriented functions. · Establish a culture of operational excellence through strong governance, metric discipline, performance management, and clear accountability. · Drive performance across productivity, quality, customer experience, turnaround time, capacity utilization, service levels, risk indicators, and financial outcomes. · Use data and operational insights to identify performance opportunities, prioritize actions, and make timely decisions. · Ensure operational resiliency, scalability, and business continuity while supporting growth objectives. **Financial Management & Resource Optimization** · Own the financial performance of the Consumer Business & Operations organization within USBIPL. · Develop and manage annual operating plans, budgets, workforce strategies, and headcount plans aligned to business growth objectives. · Ensure disciplined management of operating expenses, investments, and resource allocation across the organization. · Understand and actively manage the operational and financial levers that influence performance, including productivity, capacity utilization, automation, workforce mix; service levels, and location economics. · Establish robust forecasting, workforce planning, financial reporting, and governance routines to drive transparency and accountability. · Deliver efficiency improvements while balancing customer experience, operational performance, talent investment, growth, and risk management. **Transformation & Innovation** · Lead the transformation agenda for Consumer Business & Operations within USBIPL in alignment to the broader business strategy. · Drive initiatives leveraging automation, artificial intelligence, digital capabilities, analytics, and process reengineering. · Move beyond incremental continuous improvement to identify and execute larger, enterprise-level transformation opportunities. · Partner with Technology, Data, Product,



and Operations leaders to modernize workflows and improve business outcomes. · Build a prioritized pipeline of initiatives that improve customer experience, productivity, scalability, risk management, and operational effectiveness. **Risk, Controls & Governance** · Establish and maintain a strong first-line risk management culture across all functions supported from Chennai. · Ensure compliance with applicable regulatory requirements, enterprise policies, audit standards, and operational control frameworks. · Proactively identify operational risks and establish sustainable preventive and detective controls. · Partner closely with Risk Management, Compliance, Legal, and Audit to strengthen governance, issue management, and risk oversight. · Embed risk awareness, control discipline, and accountability into day-to-day operational management and decision-making. **Stakeholder Management & Enterprise Partnership** · Build trusted relationships with senior business, operations, risk, technology, product, and finance leaders across U.S. Bank. · Influence decisions through data-driven insights, business cases, and strategic recommendations. · Lead cross-functional initiatives requiring alignment across businesses, functions, and geographies. · Act as a connector across teams to remove barriers, accelerate execution, and deliver enterprise outcomes. · Establish governance forums and operating routines that foster transparency, accountability, and collaboration. **Talent & Organizational Leadership** · Build and lead a high-performing organization capable of supporting current and future business needs. · Be a talent magnet who attracts, develops, and retains strong talent across operations, transformation, analytics, and leadership roles. · Drive employee engagement and foster an inclusive culture grounded in collaboration, accountability, and continuous learning. · Champion succession planning, leadership development, workforce capability building, and internal mobility. · Serve as a cultural ambassador for U.S. Bank, ensuring its values, leadership expectations, and customer-focused culture are consistently reflected within USBIPL. **Customer-Focused Leadership** · Champion a customer-first mindset across all supported functions. · Ensure operational strategies and decisions improve outcomes for customers and business partners. · Drive measurable improvements in service quality, customer experience, and process effectiveness. · Balance customer experience with operational efficiency, financial performance, risk management, and business growth objectives. **Preferred Skills / Qualifications** · Leadership experience managing large-scale banking operations. · Deep experience in U.S. Consumer Lending and Operations. · Demonstrated domain expertise in at least one major consumer product, such as mortgages, credit cards, auto lending. · Proven experience leading multiple operational areas, including fulfillment; servicing, payments, fraud, lending operations or business banking.



· Experience working within a Banking GCC or Global Capability Center environment. · Good understanding of banking regulations, operational risk frameworks, control environments, and compliance requirements. · Demonstrated success identifying, transitioning, scaling, and transforming GCC capabilities through strategic stakeholder engagement. · Experience leading large-scale transformation involving automation, AI, process reengineering, analytics, and digital modernization. · Strong financial management experience, including budget ownership, workforce planning, headcount management, resource allocation, forecasting, and business case development. · Demonstrated ability to understand and manage the key operational and financial drivers of performance while balancing growth, efficiency, customer experience, and risk outcomes. · Exceptional communication, collaboration, influencing, and executive stakeholder management capabilities. **Leadership Capabilities** · **Enterprise leadership & strategic orientation:** Creates and executes a long-term vision that positions USBIPL as a strategic extension of U.S. Bank while delivering measurable business value. · **Transformation leadership:** Challenges conventional approaches and drives innovative solutions using automation, AI, analytics, process reengineering, and operating model redesign. · **Operational excellence & execution:** Maintains a relentless focus on metrics, data-driven decision-making, performance management, operational discipline, accountability, and outcomes. · **Financial & business acumen:** Uses financial insights, business metrics, and operational data to optimize headcount, budgets, investments, productivity, and resource allocation. · **Risk leadership:** Balances growth and innovation with strong governance, controls, compliance, and risk management practices. · **Collaborative leadership:** Builds partnerships across businesses, functions, and geographies to align priorities and achieve enterprise objectives. · **Talent builder:** Attracts, develops, and inspires high-performing teams while creating an engaging and inclusive culture. · **Customer focus:** Places the customer at the center of decisions and continuously improves outcomes through operational excellence and innovation. · **Cultural ambassador:** Embodies and promotes U.S. Bank values and leadership expectations while strengthening engagement and organizational effectiveness within USBIPL. **Executive Success Profile** The ideal candidate combines deep consumer banking expertise, GCC leadership experience, strong financial acumen, operational excellence, transformation capability, customer focus, and exceptional people leadership. This individual will build USBIPL into a strategic growth engine for Consumer Business & Operations while delivering measurable impact across customer experience, operational performance, financial results, talent, transformation, and risk management. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) . **Posting may be closed earlier due to high volume of applicants.** This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.

📌 Head of Consumer Business & Operations (Chennai)
🏢 U.S. Bank
📍 Chennai