At U.S. Bancorp India, we're on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. **Job Description** Key Responsibilities Strategic Leadership & GCC Expansion + Develop and execute the strategy for Payments Business & Operations within USBIPL, aligned with enterprise priorities and business line objectives. + Partner with senior leaders across Merchant Payments, Corporate Payments, Treasury Payments, and International Payments to identify opportunities to expand and optimize work delivered through Chennai. + Establish near-term tactical priorities and a multi-year roadmap to increase GCC penetration, capability depth, organizational scale, and business impact. + Position USBIPL as a strategic partner by developing compelling business cases and demonstrating measurable value to enterprise stakeholders. + Ensure the growth strategy supports transformation, operational efficiency, risk management, financial performance, and customer experience objectives of the business. **Operational Leadership & Excellence** + Lead large-scale operations supporting Payments and related transaction-oriented functions. + Establish a culture of operational excellence through strong governance, metric discipline, performance management, and clear accountability. + Drive performance across productivity, quality, customer experience, turnaround time, capacity utilization, service levels, risk indicators, and financial outcomes. + Use data and operational insights to identify performance opportunities, prioritize actions, and make timely decisions. **Ensure operational resiliency, scalability, and business continuity while supporting growth objectives.** + Own the financial performance of the Payments Business & Operations organization within USBIPL. + Develop and manage annual operating plans, budgets, workforce strategies, and headcount plans aligned to business growth objectives. + Ensure disciplined management of operating expenses, investments, and resource allocation across the organization. + Understand and actively manage the operational and financial levers that influence performance, including productivity, capacity utilization, automation, workforce mix, service levels, and location economics. + Establish robust forecasting, workforce planning, financial reporting, and governance routines to drive transparency and accountability. **Deliver efficiency improvements while balancing customer experience, operational performance, talent investment, growth, and risk management.** + Lead the transformation agenda for Payments Business & Operations within USBIPL in alignment to the broader business strategy. + Drive initiatives leveraging automation, artificial intelligence, digital capabilities, analytics, and process reengineering. + Lead the transformation agenda for Payments Business & Operations within USBIPL in alignment with the broader business strategy. + Drive initiatives leveraging automation, artificial intelligence, digital capabilities, analytics, and process reengineering.



+ Move beyond incremental continuous improvement to identify and execute larger, enterprise-level transformation opportunities. **Partner with Technology, Data, Product, and Operations leaders to modernize workflows and improve business outcomes.** + Build a prioritized pipeline of initiatives that improve customer experience, productivity, scalability, risk management, and operational effectiveness. + Ensure compliance with applicable regulatory requirements, enterprise policies, audit standards, and operational control frameworks. + Establish and maintain a strong first-line risk management culture across all Payments functions supported from Chennai. + Ensure compliance with applicable regulatory requirements, payment network requirements, enterprise policies, audit standards, and operational control frameworks. + Proactively identify operational risks and establish sustainable preventive and detective controls. **Partner closely with Risk Management, Compliance, Legal, and Audit to strengthen governance, issue management, and risk oversight.** + Embed risk awareness, control discipline, and accountability into day-to-day operational management and decision-making. + Influence decisions through data-driven insights, business cases, and strategic recommendations. + Build trusted relationships with senior business, operations, risk, technology, product, and finance leaders across U.S. Bank. + Influence decisions through data-driven insights, business cases, and strategic recommendations. + Lead cross-functional initiatives requiring alignment across businesses, functions, and geographies. **Act as a connector across teams to remove barriers, accelerate execution, and deliver enterprise outcomes.** + Establish governance forums and operating routines that foster transparency, accountability, and collaboration. + Be a talent magnet who attracts, develops, and retains strong talent across operations, transformation, analytics, and leadership roles. + Drive employee engagement and foster an inclusive culture grounded in collaboration, accountability, and continuous learning. + Build and lead a high-performing organization capable of supporting current and future business needs. + Be a talent magnet who attracts, develops, and retains strong talent across operations, transformation, analytics, and leadership roles. **Drive employee engagement and foster an inclusive culture grounded in collaboration, accountability, and continuous learning.** + Champion succession planning, leadership development, workforce capability building, and internal mobility. + Serve as a cultural ambassador for U.S. Bank, ensuring its values, leadership expectations, and customer-focused culture are consistently reflected within USBIPL. + Drive measurable improvements in service quality, customer experience, and process effectiveness. + Champion a customer-first mindset across all supported functions. + Ensure operational strategies and decisions improve outcomes for customers and business partners.



**Drive measurable improvements in service quality, customer experience, and process effectiveness.** + Balance customer experience with operational efficiency, financial performance, risk management, and business growth objectives. + Deep experience in Payments Business and Operations. + Demonstrated domain expertise in at least one major consumer product, such as mortgages, credit cards, auto lending. + Leadership experience managing large-scale payments or banking operations. + Deep experience in Payments and Payments Operations. + Demonstrated domain expertise in one or more areas such as Merchant Payments, Corporate Payments, Treasury Payments, International Payments, Commercial Cards, or Payment Processing and Settlement Operations. + Proven experience leading multiple operational areas, including payments processing, servicing, exception management, investigations, onboarding, settlements, reconciliations, or client support. + Experience working within a Banking GCC or Global Capability Center environment. + Good understanding of payments regulations, payment networks, operational risk frameworks, control environments, and compliance requirements. + Demonstrated success identifying, transitioning, scaling, and transforming GCC capabilities through strategic stakeholder engagement. **Operational excellence & execution:** Maintains a relentless focus on metrics, data-driven decision-making, performance management, operational discipline, accountability, and outcomes. **Financial & business acumen:** Uses financial insights, business metrics, and operational data to optimize headcount, budgets, investments, productivity, and resource allocation. **Risk leadership:** Balances growth and innovation with robust governance, controls, compliance, and risk management practices. **Collaborative leadership:** Builds partnerships across businesses, functions, and geographies to align priorities and achieve enterprise objectives. **Talent builder:** Attracts, develops, and inspires high-performing teams while creating an engaging and inclusive culture. **Customer focus:** Places the customer at the center of decisions and continuously improves outcomes through operational excellence and innovation. **Cultural ambassador:** Embodies and promotes U.S. Bank values and leadership expectations while strengthening engagement and organizational effectiveness within USBIPL. **Executive Success Profile** The ideal candidate combines deep payments expertise, GCC leadership experience, strong financial acumen, operational excellence, transformation capability, customer focus, and exceptional people leadership. This individual will build USBIPL into a strategic growth engine for Payments Business & Operations while delivering measurable impact across customer experience, operational performance, financial results, talent, transformation, and risk management. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) . **Posting may be closed earlier due to high volume of applicants.** This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.

📌 Head of Merchant and Institutional Payments Business & Operations (Chennai)
🏢 U.S. Bank
📍 Chennai