We are looking for enthusiastic and customer-focused Customer Support Executives to handle customer queries for different Lob's within CNX
• Department: Customer Service / Operations
• Employment Type: Full-Time
• Work Mode: Work From Office
- (On-Site)
• Shift: Rotational Shifts / 2 days off What you will do
• Handle inbound and outbound customer calls professionally.
• Understand customer concerns, identify issues, and provide accurate solutions.
• Assist customers with account-related queries, billing concerns, payments, and service-related issues.
• Maintain a high level of customer satisfaction through effective communication.
• Follow up with customers to ensure their concerns are resolved.
• Handle customer complaints with patience, empathy, and professionalism.
• Maintain accurate records of customer interactions in CRM systems.




• Escalate complex issues to the concerned departments whenever required.
• Achieve performance targets such as AHT, CSAT, FCR, and quality scores.
• Follow company policies, process guidelines, and quality standards. Who we need
• Freshers and experienced candidates can apply, depending on the hiring requirement.
• Minimum qualification: 12th pass / Graduation
• Excellent English communication skills.
• Robust customer service and interpersonal skills.
• Good listening and problem-solving abilities.
• Ability to handle difficult and dissatisfied customers.
• Basic computer knowledge and CRM navigation.
• Good typing and multitasking skills.
• Ability to understand order management and payment-related queries.
• Willingness to work in rotational shifts.

📌 Senior Customer Service Advisor (Bengaluru)
🏢 Concentrix
📍 Bengaluru