About The Role
As City Operations Head Hyderabad, you will own the end-to-end supply chain and fulfilment performance for the city. You will lead our ClubHouses (fulfilment centres), last-mile delivery and the teams behind them, ensuring every order reaches the customer fast, fresh and intact. This is a high-ownership leadership role: you will run today's operations and build the foundation to scale Hyderabad for the next phase of growth. What You Will Do
• Own city performance: Be accountable for Hyderabad's service levels, delivery speed, fulfilment cost and operating efficiency against targets.
• Run ClubHouse operations: Lead inbound, storage, picking, packing and dispatch across all ClubHouses, with robust process discipline and daily operating rhythm.
• Protect quality and freshness: Enforce rigorous quality grading, cold-chain integrity and handling standards, especially for fresh produce and dairy.
• Drive last-mile excellence: Manage rider fleet capacity, partners and routing to hit the under-30-minute promise, including during peak and weather-driven demand.
• Manage inventory health: Work with Category and Planning teams to improve availability, reduce wastage and shrinkage, and keep stock accurate.
• Scale the network: Plan and launch new ClubHouses and capacity expansion in Hyderabad, from site readiness to ramp-up.
• Lead and develop people: Hire, coach and retain ClubHouse managers, shift leads and frontline teams; build a culture of ownership,



safety and accountability.
• Manage partners and vendors: Oversee 3PLs, manpower and facility vendors, contracts and performance.
• Use data to decide: Track dashboards and metrics, run root-cause analysis and drive continuous improvement projects.
• Ensure compliance and safety: Maintain statutory, food-safety and workplace-safety standards across all sites.
• Collaborate across teams: Partner closely with Category, Tech, Customer Support, HR and Finance to resolve issues and improve the customer experience. What We Are Looking For
• 8
- 12 years of experience in supply chain or operations, with at least 3
- 4 years leading multi-site or city-level operations in quick commerce, e-commerce or grocery retail.
• Proven track record of running high-volume fulfilment, dark store or warehouse operations with strong service-level and cost outcomes.
• Hands-on understanding of fresh, perishable and cold-chain handling.
• Experience leading large frontline teams and multi-layered management structures.
• Strong analytical skills; comfortable with dashboards, P&L; levers and operational metrics.
• Experience in rapid network expansion or new-site launches is a strong plus.
• Familiarity with Hyderabad's market, talent and vendor landscape is preferred.
• Bachelor's degree required; MBA or PGDM in Operations / Supply Chain is a plus. (ref:iimjobs.com)

📌 FirstClub - City Operations Head (Hyderabad)
🏢 FirstClub
📍 Hyderabad