Experience:
1–2 Years (Freshers with relevant hospitality knowledge may also apply) Employment Type: Full-Time Job SummaryWe are looking for a proactive and customer-oriented Reservation Agent to manage room reservations, handle guest enquiries, and ensure a smooth booking experience across Brij Hospitality properties. The ideal candidate should have good communication skills, attention to detail, and basic knowledge of hotel reservation systems.
Key Responsibilities
• Handle incoming calls, emails, and online enquiries related to room reservations.
• Manage individual and group bookings across all Brij Hospitality properties.
• Provide accurate information regarding room categories, tariffs, availability, packages, and hotel facilities.
• Process reservations, amendments, cancellations, and confirmations.
• Coordinate with hotel teams, Front Office, Sales, and Revenue departments to ensure smooth reservation handling.
• Maintain accurate reservation records and update booking details in the PMS/CRM.
• Follow up on tentative bookings and convert enquiries into confirmed reservations.
• Ensure timely responses to guest enquiries and maintain professional communication.
• Handle guest requests and resolve reservation-related concerns efficiently.
• Ensure compliance with company reservation policies and procedures. Skills & Competencies
• Excellent verbal and written communication skills.
• Good knowledge of MS Office and email correspondence.
• Basic understanding of hotel operations and reservation procedures.
• Knowledge of Opera PMS or any other hotel reservation system will be an advantage.
• Strong customer service and interpersonal skills.
• Ability to multitask and work in a team.
• Positive coordination, follow-up, and problem-solving abilities. Eligibility Criteria
• Graduate or Diploma in Hotel Management / Hospitality.
• 1–2 years of experience in hotel reservations or Front Office preferred.
• Freshers with good communication skills and hospitality knowledge may also apply. Interested CandidatesInterested candidates may share their updated CV at the HR team.