Location: Mumbai (Head Office – 5 days in Corporate Office, 1 day Pan-Mumbai Store Visits)

Working Days: 6 Days Working

Experience: 7 - 8 Years

Job Summary

Store Trainer will lead retail learning and development initiatives across our Mumbai stores. Based out of the Mumbai Head Office, this role is pivotal in elevating customer experience, driving store productivity, and ensuring brand consistency through structured onboarding, sales coaching, and operational training.

Key Responsibilities

● Training & Development: Design and deliver comprehensive onboarding and induction

programs for current retail hires, including Store Managers, Sales Associates, and support staff.

● Product Knowledge: Educate store teams on product features, technical specifications, pricing structures, seasonal collections, and brand guidelines.

● Sales & Conversion Coaching: Enhance floor selling capabilities by training staff on

consultative selling, upselling, cross-selling, customer engagement, and conversion techniques.

● Customer Experience Management: Coach teams on effective communication,

customer handling, objection/complaint resolution, and delivering exceptional in-store service.

● Store Operations & SOPs: Conduct hands-on training on Standard Operating Procedures (SOPs), visual merchandising standards, inventory management, billing/POS systems, and stock handling.

● Field Visits & Needs Analysis:



Conduct weekly field visits across all Mumbai retail outlets to observe floor performance, identify skill gaps, and provide on-the-job coaching.

● Content & Module Creation: Develop, update, and maintain engaging training modules, presentations, standard manuals, and post-training assessment questionnaires.

● Performance Monitoring & Audits: Track and evaluate training ROI through regular assessments, employee feedback, mystery/store audits, and correlation with store sales metrics.

● Cross-Functional Collaboration: Partner closely with Retail Operations, Merchandising, and HR teams to align training calendars with business goals and new product launches.

Candidate Requirements

● Experience: 6 to 8 years of proven experience in Retail Training, Learning &

Development (L&D;), or Store Operations/Sales Training within the retail industry.

● Skills & Competencies:

○ Strong facilitation, presentation, and interpersonal communication skills.

○ Deep understanding of retail KPIs (conversion rate, ATV, UPT, mystery audit

scores) and floor operations.

○ Ability to design structured training content and assessments (proficiency in MS

PowerPoint, Excel, and Word).

○ High adaptability with a willingness to travel locally across Mumbai stores as

required.

● Education: Bachelor's degree in any discipline (MBA/PGDM in HR or Retail

Management is a plus).

📌 Store Trainer (Mumbai)
🏢 RANDSTAD INDIA
📍 Mumbai