• Accuracy in documentation and policy handling
• Ability to work US/UK shifts
• Experience in insurance processes (mandatory for many roles)
• Graduate degree (any discipline) Responsibilities
• Policy Servicing — Manage current business, renewals, endorsements, cancellations, and policy updates across US/UK/AUS markets 1 .
• Quoting & Pricing Support — Review submissions, gather client information, coordinate quotations with carriers, and ensure accuracy in pricing workflows 1 .
• Documentation & Compliance — Prepare Certificates of Insurance (COIs), policy documents, and maintain compliance with carrier and broker standards 1 .
• Claims Intake Support — Assist with FNOL (First Notice of Loss), documentation requests,
claim status updates, and escalation pathways 1 .
• Broker Coordination — Support brokers with submissions, bind requests, carrier interactions, and turnaround SLAs 1 .
• Back‑Office Processing — Handle non‑voice tasks such as data entry, case management, email servicing, and workflow updates for P&C; operations Qualifications
• Accuracy in documentation and policy handling
• Ability to work US/UK shifts
• Experience in insurance processes (mandatory for many roles)
• Graduate degree (any discipline)