Company Description Riya – The Travel Expert is part of The Riya Group Enterprise, a leading travel organization with nearly 40 years of industry experience and a strong focus on ethics and integrity. The group operates from over 70 locations across India, the USA, Canada, and the UAE, and holds a significant share of the Indian travel market. Riya provides fully automated travel solutions, combining technology with personalized service to meet modern travelers’ needs. Its comprehensive offerings include air consolidation, corporate and retail travel services, holiday packages, religious and cruise tours, student travel, and travel technology solutions. Through global partnerships, Riya delivers competitive pricing on flights, hotels, visa services, insurance, forex, and additional services such as airport assistance and transfers. Role Description The Hotel Contracting role at Riya – The Travel Expert is a full time, on-site position based in Mumbai. The qualified in this role will negotiate and manage hotel contracts, including room rates, allocations, and special offers, to support the company’s travel products and packages. Day-to-day responsibilities include identifying and onboarding new hotel partners, maintaining strong relationships with existing suppliers, and ensuring contracted terms are accurately reflected in internal systems. The role involves monitoring market trends, analyzing performance data, and collaborating with sales, reservations, and product teams to optimize inventory, profitability,



and customer satisfaction. The individual will also handle contract renewals, resolve supplier-related issues, and ensure compliance with company standards and service levels. Qualifications
• Candidates should possess solid Communication skills to effectively negotiate with hotel partners, coordinate with internal teams, and maintain professional relationships.
• Candidates should possess Reservations-related skills, including understanding room inventory, rate structures, and booking processes within travel and hospitality systems.
• Candidates should possess Customer Service skills to address partner and internal stakeholder queries promptly, support service quality, and contribute to positive traveler experiences.
• Candidates should possess basic knowledge of Receptionist Duties and Food & Beverage operations to better understand hotel services, guest expectations, and contract inclusions.
• Candidates should ideally have experience in hotel contracting, travel agency operations, or hospitality, with strong negotiation and analytical abilities.
• Candidates should have proficiency in MS Office tools and relevant reservation or travel technology systems, along with attention to detail and time-management skills.
• Candidates should hold a relevant qualification in Hospitality, Travel & Tourism, Business, or a related field; prior experience in the Mumbai hotel market is an advantage.

📌 Team leader/ Asst manager Hotel contracting (Mumbai)
🏢 Riya - The Travel Expert
📍 Mumbai