Experience:
0–1 Year Qualification: Any Graduate Employment Type: Full-Time Work Mode: Work From Office
Job Description
upGrad is looking for enthusiastic and motivated freshers to join its team as Academic Counsellors. Candidates will be responsible for guiding prospective students and working professionals about online courses, educational programs and career development opportunities. Roles & Responsibilities
• Connect with prospective students through inbound and outbound calls.
• Understand students' educational backgrounds, career goals and learning requirements.
• Explain available courses, certifications and online degree programs.
• Guide students in selecting suitable courses based on their career aspirations.
• Follow up with interested candidates and convert leads into admissions.
• Handle student queries regarding course details,
fees and admission procedures.
• Maintain regular communication with prospective students through calls, WhatsApp and emails.
• Achieve monthly admission and enrollment targets.
• Maintain student information and follow-up records in CRM software.
• Provide a smooth and positive admission experience. Eligibility Criteria
• Freshers and recent graduates are welcome to apply.
• Any graduate can apply.
• Excellent English communication skills.
• Good convincing and interpersonal skills.
• Basic computer knowledge.
• Ability to handle calls and interact with prospective students.
• Willingness to work in a target-driven workplace.
• Positive attitude and eagerness to learn.