Company Description Group Landmark is India’s most preferred premium and luxury auto retailer, representing 11 global automotive brands. The group operates 140+ state-of-the-art facilities across 29 cities in 12 states, providing comprehensive sales and after-sales services. With a strong focus on customer experience, quality, and operational excellence, Group Landmark offers a dynamic environment for automotive professionals. Team members benefit from exposure to leading international brands, modern infrastructure, and structured growth opportunities within a quick-evolving sector. Role Description This is a full-time, on-site Service Manager role based in Bhopal. The Service Manager is responsible for overseeing daily service operations, including workshop planning, workload allocation, and monitoring repair quality and turnaround times. The role involves managing and coaching service advisors, technicians, and support staff to ensure high standards of customer satisfaction and adherence to brand guidelines. Key tasks include handling customer escalations, reviewing job cards and estimates, ensuring compliance with safety and process standards, and coordinating with parts and sales teams for seamless service delivery. The Service Manager also tracks service KPIs, prepares performance reports, drives revenue growth through value-added services, and supports continuous improvement initiatives.



Qualifications
• Strong service operations management skills, including workshop supervision, process implementation, and performance monitoring.
• Customer service and relationship management skills, with the ability to handle complex queries, resolve escalations, and enhance satisfaction and retention.
• Team leadership and people management capabilities, including mentoring staff, managing schedules, and fostering a collaborative work environment.
• Basic financial and analytical skills to manage budgets, review cost estimates, interpret service KPIs, and support revenue growth.
• Excellent communication and interpersonal skills, with proficiency in clear written and verbal communication in English and local languages.
• Knowledge of automotive service procedures, diagnostic practices, and safety standards; experience with premium or luxury brands is an advantage.
• Ability to work on-site in a fast-paced environment, prioritize tasks, and maintain accuracy under pressure.
• Bachelor’s degree or diploma in Engineering, Automotive, or a related field; relevant professional certifications in service management are beneficial.
• Prior experience in an automotive service leadership role (e.g., Service Manager, Workshop Manager, or similar) preferred.

📌 Service Manager (Bhopal)
🏢 Group Landmark
📍 Bhopal